customer support is great
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Ordered Nissens 89397 AC compressor for Alfa Romeo 159 JTDM, got wrong BMW 890397. Cost me mechanic time + emergency part.and I had to send it on my own cost!! Resolution: Full refund + free return+... See more
Company replied
I have edited this review to be fair to Autodoc! After a very rough start with a supplied faulty item and a member of their custome support staff having a bad day, I have had contact from a lovely... See more
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Fast shipping and good prices. The eligibility criteria for discounts and the fact that only one coupon per order could be used were not explained anywhere on the site. A misunderstanding with... See more
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Company details
About AUTODOC - Europe
Written by the company
AUTODOC is the no.1 online car parts shop in Europe. We share your passion for cars and help you save money on car repairs.
Autodoc AppWhat we are known for:
Our customer-focused approach. Our support team is made up of qualified professionals who speak 23 languages and are always ready to help in any way they can.
Market scale and scope. In the 12 years we have been on the market, we have acquired 13 million satisfied customers in 27 European countries. We ship over 35,000 orders a day.
Our product range. We offer over 4 million products for more than 166 car brands from world-renowned manufacturers.
Affordability and cost benefits. AUTODOC is an online platform with fair prices and a variety of special offers and sales.
Multi-platform services. Customers can search for car parts quickly and easily using both the website and app. See for yourself how cost-effective and convenient the process of purchasing car parts can be.
Expertise in car repairs. You can find more than 3,000 car part replacement tutorials on our YouTube channels.
Contact usContact info
Friedrichstraße 111, 10117, Berlin, Germany
- trust@autodoc.eu
- autodoc.eu
4.0
Great
2K reviews
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Great service
Great service, excelent customer help and amazing products. My go to for parts. Always.
27 October 2026
Unprompted review
Reply from AUTODOC - Europe
Hello Rayne!
Thank you for the wonderful words! We truly appreciate your loyalty and support.
We're always here for you whenever you need parts.
Best regards, AUTODOC Team
They can listen your needs
They can listen your needs. Very good support from Andrew at autodoc se.
Better than expected.
13 October 2026
Unprompted review
Reply from AUTODOC - Europe
Hi Martin Seve,
We're touched by this review and grateful for your trust⭐.
This confirms that we're on the right path💫.
We look forward to your return!
Best, AUTODOC Team
Avoid. Non delivery of order and refusal of full refund
EDIT 22/10/26 - I have finally received a full refund but only after posting reviews that are truthful and honest regarding the experience with Autodoc. They have since asked me to delete my reviews and have also asked Trustpilot to remove my reviews. Take that as you wish.
I paid Autodoc £321.95 on 2nd October 2026 and have not received my order. Their system says it was delivered. It was not.
Nobody has been in contact except for generic replies saying that someone will be in touch. I was told over a week ago that they had contacted the courier, and I still have no update, no goods and no answer. Tracking shows the goods were never even handed over to the courier.
My contract is with Autodoc, not the courier. It is Autodocs responsibility to deliver, and they have failed to do so. They have also not refunded me. They have my money, and I have nothing.
Under the Consumer Rights Act 2015, a customer whose goods are not delivered is entitled to a full refund without undue delay. Where is mine?
10 October 2026
Unprompted review
Reply from AUTODOC - Europe
Hello Greg!
We sincerely apologise for the distress and frustration caused by this experience. We understand how disappointing it must have been to wait so long for your order without receiving clear updates or a timely resolution.
We recognise your concerns regarding the delivery status, the lack of communication, and the time it took to resolve the refund. This is not the level of service we aim to provide, and we are truly sorry for the inconvenience and loss of confidence this situation has caused.
We are pleased that the full refund has now been issued, although we acknowledge that this does not undo the frustration you experienced. We take your feedback seriously and will use it to help us improve our communication and handling of delivery-related cases.
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the unsatisfactory experience.
Best regards,
AUTODOC Team
I ordered wiper blades for both of my…
I ordered wiper blades for both of my cars after checking your website, which clearly stated that they were compatible. Unfortunately, neither set fitted. Despite this being an error with your compatibility information, I had to pay around £8–£9 in postage because of your mistake. I should not have to pay extra for an error that was not my fault. This has wasted my time and money, and I am very disappointed with the service. I expect better accuracy on your website and a refund of the postage costs I incurred due to this mistake.
8 October 2026
Unprompted review
Reply from AUTODOC - Europe
Hello Mr Imran Malik!
We are truly sorry to hear about your experience and sincerely apologise for the inconvenience and frustration caused by receiving wiper blades that did not fit either of your vehicles, despite the compatibility information provided on our website.
We understand your disappointment, especially as you relied on our compatibility recommendations when placing your orders and subsequently had to spend additional time and money returning the items. We appreciate your concerns regarding the postage costs and understand why you feel this situation should have been handled differently.
Please be assured that we take your feedback seriously. We would like to investigate the compatibility information provided for both vehicles and review the circumstances surrounding your returns, including the additional postage expenses you incurred.
Our Quality Control Manager will be contacting you shortly to review your case in detail and assist you further. This will give us an opportunity to look into the matter more closely and discuss the next steps with you.
We sincerely apologise once again for the inconvenience and thank you for bringing this issue to our attention. We appreciate your patience and the opportunity to address your concerns.
Best regards,
AUTODOC Team
Made a purchase,parts didn’t fit my car…
Made a purchase,parts didn’t fit my car and following a conversation with customer support they look after the return and everything else.Very helpful!!!
27 August 2026
Unprompted review
Reply from AUTODOC - Europe
Hello Adrian!
Thank you for taking the time to leave a review of our company⭐.
We are looking forward to seeing you in our online store.
Best regards, AUTODOC Team
I ordered several packages
I ordered several packages, but one of them was missing from my delivery. After contacting customer support, I was helped very quickly and the issue was resolved promptly.
Thank you for the excellent and fast support! 😄
18 September 2026
Unprompted review
Reply from AUTODOC - Europe
Hello Robert!
Thank you so much for your kind words! We are thrilled to hear that your issue was resolved quickly and that you were satisfied with our support.
If you ever need any further assistance, please don't hesitate to reach out. Have a wonderful day!
Best Regards, AUTODOC Team.
Excellent service and very helpful…Excellent service and very helpful support
Excellent service and very helpful customer support. Communication was clear and professional, and the team responded quickly when I needed assistance with my order and delivery details. Everything was handled efficiently and with a positive attitude. I am very satisfied with the overall experience and would gladly order from AUTODOC again.
11 September 2026
Unprompted review
Reply from AUTODOC - Europe
Hello Krasimir 🕊️!
Thank you for your positive feedback!
Best regards, AUTODOC Team🔧✨"
I am very satisfied with the customer…
I am very satisfied with the customer service. Joanna was incredibly helpful, understanding, and professional. Great experience!
15 September 2026
Unprompted review
Reply from AUTODOC - Europe
Hello,
Thank you so much for your kind words! 😊 We’re delighted to hear that you were satisfied with our customer service. Your feedback means a lot to us! We truly appreciate your trust and hope to see you again! ⭐️
Best regards,
AUTODOC Team
Don’t buy from these idiots
Don’t buy from these idiots. Was supplied poorly manufactured parts and now been waiting approximately 10 days for a reply from these muppets. You’re not customer just an inconvenience. I will now be contacting my credit card company to get my money back. All I wanted was a serviceable part, all I got was problems.
15 September 2026
Unprompted review
Reply from AUTODOC - Europe
Hello Nick York!
We sincerely apologize for the frustration and inconvenience you have experienced with your order. We understand how disappointing it is to receive a part that you believe is not of acceptable quality and then have to wait for a response regarding the issue.
This is certainly not the level of service we aim to provide, and we are sorry that you have been left feeling that your concerns have not been treated with the attention they deserve.
Our Quality Control Manager will be contacting you shortly to review your case personally and assist you further. We would like to investigate the issue with the part and the delay in communication so that we can work toward an appropriate resolution.
We genuinely appreciate you bringing this matter to our attention and sincerely apologize for the experience you have had.
Best regards,
AUTODOC Team
I bought a car cover
I bought a car cover, it was a factory error, after requesting a replacement I waited 20 days and they didn't answer anything Even though I sent them pictures showing that it wasn't sewn., so I complained to PayPal, after 15 days PayPal decided to refund my money .So regarding the warranty and return replacement, it is a long process with this seller, I am only speaking from my experience"Autodoc replied to my email that it was a sign of their goodwill for giving me a refund, "And on the cover it says 30 months warranty!!!
14 September 2026
Unprompted review
Reply from AUTODOC - Europe
Hello Sasa Dobric!
We are very sorry to hear about your experience and fully understand your frustration, especially after receiving a part with a manufacturing defect and then having to wait for a resolution.
We sincerely apologise that the replacement process took longer than expected and that you felt you had to turn to PayPal to obtain a refund. We understand your concerns regarding the warranty and return process, and we take your feedback seriously.
We would like the opportunity to review your case in detail, including the communication, the photos you provided, and the handling of your warranty request.
Our Quality Control Manager will be contacting you shortly to review your case and assist you further.
We hope that, by reviewing the case personally, we can better understand what happened and work towards addressing your concerns appropriately. Thank you for bringing this matter to our attention.
Best regards,
AUTODOC Team
They sent me six car injectors that…
They sent me six car injectors that were not agreed upon, when i talked with them they are dealing like robots and no one helped me to fix the issue
7 August 2026
Unprompted review
Reply from AUTODOC - Europe
Hello А. Бадауи!
We are sorry to hear about your experience and understand how frustrating it must have been to receive injectors that did not correspond to what you expected, especially when you were unable to get the issue resolved through our customer service.
We always aim to provide accurate parts and helpful support, and we regret that in this case you felt that your concerns were not properly understood or addressed. We would like to look into what happened and check the details of your order and previous communication with our team.
Please contact us at trust@auto-doc.eu and provide your order number, so that we can locate your case and investigate it further with the relevant department. We will do our best to clarify the situation and find an appropriate solution.
Thank you for bringing this matter to our attention, and please accept our apologies for the inconvenience caused.
Best regards,
AUTODOC Team
Exceptional support by Joana Witon – Complaint Resolution
Dear Autodoc Support Team,
I would like to express my sincere gratitude for the exceptional assistance I received regarding my recent order.
I am particularly grateful to Joana Witon, who handled my complaint from start to finish. The resolution went far beyond my expectations—she promptly issued a full refund and even made it possible for me to repurchase the same car battery at an even lower price.
Joana Witon's professionalism, efficiency, and care for customer satisfaction were outstanding. She is a great asset to your team, and her work truly deserves the highest recognition.
Thank you again for the excellent service!
Kind regards,
Matjaž Renar
11 September 2026
Unprompted review
Reply from AUTODOC - Europe
Hi Matjaž,
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.
At AUTODOC, we always strive to provide our customers with the best possible support, and we’re glad we could assist you and make the process as smooth as possible.
Thank you again for your trust and for your kind words. We wish you all the best and hope to assist you again in the future!
Kind regards,
AUTODOC Team
great support
thank you to Mrs. Witoń for resolving the problem I encountered with the electronic system of AutoDoc APP.
18 August 2026
Unprompted review
Reply from AUTODOC - Europe
Hello John,
Thank you very much for your kind words🌟.
We will continue to delight you with high-quality service.
Best regards,
AUTODOC Team🚗💨
Night-mare
Night-mare. I bought a Meat & Doria injector set for my TFSI engine from autodoc. The injectors leaked and had a different spray pattern (6 holes instead of 1). They were total junk almost totaled my car!
The company has been rejecting my claim for 4 months and is holding onto my half million HUF!!! I have a lot of evidence and official car service documentation as well, i have everything. Unfortunately, I have seen many similar complaints online since then. But it was too late.
I absolutely do not recommend this company! Customer support was arrogant, rude, and completely unhelpful. And the sad thing is, its not "accidentally".
Update:
Regarding Autodoc's generic public reply below: I will NOT be emailing yet another address. My claim number, official service reports, and contact details have been provided to your primary Support and Warranty Departments over almost 4 months ago (and now u asked through trustp. as well). Your company already has all the necessary information.
A reputation-management team should not be handling warranty claims, your actual Warranty Department should have resolved this months ago.
Copy-pasting corporate template replies on review platforms while actively ignoring legitimate almost half million HUF warranty claims through official channels is embarrassing. Do not write template replies here and running unnecessary rounds; resolve the active case through your Warranty Department...and even if this case is finally resolved and I get my money back after all these months, my rating and opinion will remain unchanged.
28 April 2026
Reply from AUTODOC - Europe
Dear Max ,
We regret if any misunderstanding took place between you and our support team.
Since the part was in usage and is not in a new condition, the issue is investigated under warranty process. Only during the investigation we with manufacturer can make a decision, whether part was faulty, installation was done not properly or indicate other reason that led to defect of part. We always do our best to help our customers prepare all related documents to speed up the warranty process and to increase chances of successful warranty. Please accept our sincere apologies for the inconvenience. We would be very happy to be more helpful for you and change your opinion about our service.
Feel free to contact us at trust@autodoc.eu if you have any questions.
Best regards,
AUTODOC team
False advertising
I've just had a very unproductive experience with customer services. I made an order through the app on 20/07. The parts said to expect delivery by 21/07. My previous experience is that imports takes longer than this, but I trusted the information and ordered the parts. I've since found out that they don't even have them yet and are waiting for them themselves and I won't get them until next month. It is worth noting that I was informed that some parts weren't in stock via email and was offered alternative parts that ARE in stock. However, they don't have those parts either. They've refused to correct the information on the app, and have refused to stop misleading customers via email too. I didn't ask for discounts, or free stuff, or credit...I merely asked for honesty and they said NO!
20 July 2026
Unprompted review
Reply from AUTODOC - Europe
Hello Kevin!
Thank you for taking the time to share your feedback.
We sincerely regret the inconvenience and disappointment caused by the delay with your order. We understand your frustration, especially when the expected delivery information did not match the actual availability and delivery timeline.
We always aim to provide accurate and transparent information regarding product availability and delivery estimates, and we are sorry to hear that your experience did not meet these expectations.
We would appreciate the opportunity to review your case in more detail and understand what happened with your order. Our Quality Control Manager will be contacting you shortly to review your case and assist you further.
Thank you for bringing this matter to our attention. Your feedback is important to us and will be taken into consideration as we continue working to improve our service.
Best regards,
AUTODOC Team
Reply from AUTODOC - Europe
Hi Lukasz Nawrocki,
We're touched by this review and grateful for your trust⭐.
This confirms that we're on the right path💫.
We look forward to your return!
Best, AUTODOC Team
The right place for car parts shopping
Wide range of brands, useful information to identify the right part for your car, decent prices, fast delivery, amazing service
25 June 2026
Unprompted review
Reply from AUTODOC - Europe
Good day🙌, Cristian Gabriel Radu!
Thank you for taking the time to leave a review of our company⭐.
We are looking forward to seeing you in our online store.
Best regards, AUTODOC Team
Excellent
Transparent, great progress flow tracking, asked feedback about order and 100% all worked
13 July 2026
Unprompted review
Reply from AUTODOC - Europe
Hello!
Thank you very much for the kind words. Please, feel free to contact us if you have any questions.
Our specialists are always ready to provide professional advice.
Best regards, AUTODOC Team
Ordered a wheel bearing kit from them…
Ordered a wheel bearing kit from them but only received a wheel bearing . The bolts and O’ ring for the abs sensor were not installed n the box . Asked for a return that was denied . I ordered another kit that clearly illustrated a wheel bearing with bolts but once again it has arrived with no bolts . Absolutely shocking I won’t be using them again .
9 July 2026
Unprompted review
Reply from AUTODOC - Europe
Hi Steve!
Your feedback is important to us, and we're sorry to hear about the disappointment. Let's figure it out together: write the details to our email trust@autodoc.eu, and we'll quickly find a solution to restore your trust. We're waiting!
Best regards,
AUTODOC Team
Nightmare!
I have finally had my money refunded in full 3.5 months after posting the unused car part. In that time I have had to contact the Polish mail service, Polish customs, my bank, Royal Mail andAUTODOC ( innumerable times). It has taken approx 12 hours of my time and countless emails to get to the bottom of where my parcel was and I thought it must have been stolen. AUTODOC refused to do anything because I hadn’t paid an extra £12 for an extended returns period ( and returns label) at the point of ordering. Finally I established from a kind soul in Polish Customs that AUTODOC , as recipient , had to provide info regarding the package ( which Customs had requested some time before from AUTODOC but the company refused to acknowledge this). Finally, only when I sent irrefutable proof that it was AUTODOC that had to act (and not me as they said several times), I was told the copy of the email had been passed to the ‘logistics department’.
A couple of weeks later my refund has been completed.
Yes, they had given me £60 unconditional ‘goodwill’ refund because they didn’t have the parcel, but if they had dealt with the matter that was their responsibility in the first place that wouldn’t have been necessary!
I have been exhausted by the whole experience with AUTODOC. They repeatedly told me that it was my fault that the parcel was lost because I hadn’t bothered to purchase the returns label which came with the extended returns period ( which I didn’t need because I knew I’d send back the part immediately if it wasn’t used).
To add insult to injury I have been offered a £15 voucher off my next order!
Absolutely no way will I use this company again. It’s been a nightmare.
5 March 2026
Unprompted review
Reply from AUTODOC - Europe
Hi Valerie!
We are very sorry that our service did not meet your expectations.
Unfortunately, we can't always influence customs procedures. They are a third-party organization. Once we've provide the documents, all we can do is wait for them to be processed and for parcels to be released.
Manager assigned to your case will be informed on your feedback. Your opinion is a priority for our growth.
We strive to improve our service and restore your trust. Please feel free to contact us at trust@autodoc.eu.
Best regards,
AUTODOC team
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