Atida Reviews 

I am seriously impressed with this company (called Sanareva.co.uk in the UK, not sure about France). I ordered something that had been out of stock everywhere here for months. I'd already placed a few orders in the UK and also two abroad (with crossed fingers and a credit card!) and they'd all been cancelled due to lack of stock. Mostly without even bothering to contact me which was infuriating.

When it looked like the same had happened with Sanareva I emailed customer support and had a reply from Madeleine in perfect English in a few minutes. She explained that my order was indeed on the way and it would arrive tomorrow. I'd misunderstood the Royal Mail tracking at this end (I thought it had been turned back at customs then cancelled).

It actually arrived early today. There was a facewash refill in there that was well packaged separately in a jiffy bag, a good job as customs had pierced the box to check the contents!

So I was nervous about ordering internationally, but I would definitely recommend Sanareva. Their customer support was brilliant in my experience. And I finally got what has taken me months to order (and a very reasonably priced facewash to boot!). Thank you!

Ordered Plasma Quinton, which arrived totally safe and intact (these are glass vials)
Totally recommend!

Title: Avoid this site – no refund, useless customer service!

I placed an order on September 19, 2025. The parcel was returned to the sender on October 4, but I still haven’t received any refund.
ATIDA’s customer service is unresponsive, keeps sending copy-paste replies, and completely ignores the real issue.

Weeks of waiting for a simple refund — absolutely unacceptable and disrespectful to customers.
Avoid this company at all costs.

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Titre : Fuyez ce site – aucun remboursement, service client inexistant !

Commande passée le 19 septembre 2025, colis retourné depuis le 4 octobre, et toujours aucun remboursement.
Le service client d’ATIDA ne lit pas les messages, répond à côté et ne règle rien.

Des semaines d’attente pour un simple remboursement, c’est honteux et irrespectueux envers les clients.
À fuir absolument.

The order arrived completely broken. If you send them a photo of the broken product, they refuse to refund it. I advise you to order from other pharmacies, not from this one

Excellent service all round! Recommend!

Great variety of products and efficient delivery services

I recently placed an order for 5 bottles of Avene sunscreen through Atida, expecting to be stocked up for a while. However, I was quite surprised to find out that all of them are set to expire in just 3 months. I don't know how I'm supposed to use up all 5 bottles in such a short time frame.

Seeking assistance, I promptly sent them an email detailing the issue. Unfortunately, a week passed without a response. I then decided to give them a call to look for a potential solution. Their answer? I could return the bottles, but I'd have to bear the return fee myself since technically the bottles aren't expired yet.

To say that this experience has been disappointing would be an understatement. It's imperative for businesses to prioritize customer satisfaction and provide products with a reasonable use-by timeframe, especially when the customer is buying in bulk. The lack of prompt customer service only adds to the frustration. I hope no one else has to go through such an ordeal.

Hallo everyone, this is very bad company. Do not buy products from them and somebody should send them inspection. They are cheating! I sent them couple of mails with the customer number and still waiting for a response.

This seems like a scam to me. I paid for my order, I didn’t receive any updates and it’s already been 3 weeks. I emailed the company twice demanding a refund, but with no response. Do not buy from them.

My order arrived but the wrong product delivered.I was then asked to return this item.
I and they have proof of delivery for the return.
Now no sign of refund . My messages are ignored and no reference to the refund.
Never again!

Be careful it's a scam, worst company, no after service if you have an issue with the delivery. Other times the package arrive with missing products or not at all.

I placed an order on 8/8/22. It was immediately debited from my account.
The status of the order changed to shipped after 2 days.
8 days later, because the track & trace was not working, I tried to contact them.
The answer I got is that the order was cancelled and the transaction not paid for.
I answered with a copy of the payment.
3 days later, no reaction...

Perfect,excellente communication excellent service,ne rien changer. Merci

I bought an item from Belgium. They first say then I should receive it in 1 or 2 days. Once the order is placed, I realized that the item is being shipped from Spain and that I LL have to wait to 8 days!!!. I had to order the same item again as I needed it sooner.
Never use them again.

First of all, it makes you wait at least 10days without updating your order process. Then when you tried to move out the product which is out of stock from your order, their website generated another 2 orders. When you finally tried to contact their customer service, you realize they never put you through. Customer service!? What's that? They don't have it.

Didn’t receive my package that was marked as delivered; company says there was a problem with my delivery address (I doubt, so far all my packages from other suppliers were able to reach their destination); I have been waiting for a reimbursement for 2+ weeks now. I wouldn’t recommend ordering through this website at all! I needed something for my grandpa very urgently.

Went to order from this site and out of habit checked the reviews here and nearly didn’t bother. Then we remembered we ordered from them over a year ago and were very happy. So we put an order in.
Yes you do wait for ages for the parcel to arrive. After all it comes from France and we have left the EU etc.
Our package arrived undamaged and so much cheaper than buying in the UK. Very happy.

disgusting service
2 orders were made- in each due to poor packaging and the leakage of liquid were the loss of goods,and complete ignorance of the problem from the seller.
Third order and the last one- due to leakage, the package was returned back by german delivery service.
The money for the order was returned.
Finally-business is over