Ask Acorn Reviews 

1,301
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 190 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, polite, and professional, noting that these positive interactions make handling insurance processes much easier and significantly less stressful. Many consumers also warmly appreciate the competitive pricing, clear guidance, and prompt response times when requesting new quotes or policy updates. Though some customers noted occasional communication hurdles and difficulties, the general service quality remains consistently high. Some reviewers were not happy with communication, specifically mentioning abrupt interactions, feeling dismissed during calls, and experiencing unexpected complications during policy adjustments.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently friendly,... See more

Service

Users describe positive interactions with service, highlighting the professionalism and helpfulness of the... See more

Customer service

Clients share positive opinions on customer service, highlighting friendly and efficient interactions without... See more

Price

Consumers find price to be positive and consistently report very competitive rates and reasonable quotes.... See more

Response time

Customers report great satisfaction and praise the speedy response times, highlighting prompt communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I dealt with Tony (Anthony) when ringing to swap insurance company. I have never met someone so helpful or professional in my life. He answered every question i needed to know and even when he had his... See more

Company replied

Rated 5 out of 5 stars

It pays to check Comparison web sites, I've just renewed my home insurance, with the Lovely Catherine from Acorn Insurance in Galway. So lovely, to have a bright, bubbly lady who's made my day, and we... See more

Company replied

Rated 5 out of 5 stars

I had a very good experience with you guys. As my car insurance was due to renewal. So all worked out perfectly as my partner is with you for a years. Excellent customer service, great manners, every... See more

Rated 5 out of 5 stars

Had very positive interactions with Dhirbhla. She was extremely helpful and emphatic and responded to all my queries. She has an attractive friendly telephone persona and I was happy to renew my home... See more

Company replied


Company details

  1. Finance Broker
  2. Auto Insurance Agency
  3. Financial Planner
  4. Home Insurance Agency
  5. Life Insurance Agency
  6. Pension Office

Written by the company

100% Irish-owned and with a nationwide network of friendly, local financial advisors, Ask Acorn is the one-stop shop for insurance and personal finance needs. From car and home insurance to life cover, protection and pensions, Ask Acorn offers genuine personal service, tailored solutions and expert answers to life’s financial questions. All delivered via our nationwide network of local financial advisors, our branch network and our Ireland-based customer care team.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,301)

179 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent at communicating and making…

Excellent at communicating and making it a stress free experience. Good follow up calls and email reminders to support a speedy process. Presented all options to help make an informed decision to meet my needs.

25 June 2026
Ask Acorn logo

Reply from Ask Acorn

We are delighted that you had a positive experience Gary - Many thanks for the 5* rating and taking the time to leave a review.👍

Rated 5 out of 5 stars

Best experience at Ask Acorn

I recently initiated an insurance policy with Ask Acorn following a write-off, and the entire experience was exceptionally seamless. Anthony demonstrated professionalism, took the time to clarify all the details of the policy, and successfully obtained the most favorable deal for an imported vehicle. I highly recommend their services.

16 June 2026
Ask Acorn logo

Reply from Ask Acorn

We are delighted that you had a positive experience - Many thanks Tom for the 5* rating and taking the time to leave a review.👍

Rated 5 out of 5 stars

Excellent Expert Service.

I have to say that Deirbhle (Lally) has been very helpful with trustworthy, expert knowledge and advice over the past number of years when I was renewing a number of car insurance policies. Deirbhle always has a friendly attitude and she has been sometimes been a deciding factor when prices were not as competitive but I opted to stay for the service.

7 May 2026
Unprompted review
Ask Acorn logo

Reply from Ask Acorn

Many thanks for your 5* star rating. Delighted to hear you had a positive experience. We'll pass on your review to Deirbhle and her manager👍

Rated 5 out of 5 stars

Everything went smoothly the person I…

Everything went smoothly the person I dealt with sorted me out in no time excellent 👌

17 June 2026
Ask Acorn logo

Reply from Ask Acorn

Hi James, thank you so much for your review! We noticed your written feedback is very positive, so we just wanted to check whether the 2-star rating was intentional or selected by mistake. If it was accidental and you'd like to update it, Trustpilot allows you to edit your review. Either way, we really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Another satisfied Customer.

Response time was good and Quotation was received
quickly which made a decision to proceed easy.
Also the follow-up stages in the process were gone
through without delay and that helped.
I would have no problem recommending Acorn to
friends and Family so Staff performance was First Rate.

17 June 2026

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