Astara Move Reviews 

I have a subscription car for more than a year. My car was blocked for unpaid subscription for 3 days, but after I paid, they tried to unblock it and destroyed some electronics items and the car doesn't work since 3 days. I took it to their workshop and until now could not fix it and even don't know what is the problem. I asked for temporary car, they just say you should wait. I'm just stuck because tomorrow is Friday and they are close in weekend. Then no car at least until Monday.
It means I pay for everyday, but no car.
That's just ridiculous

Avoid Astara at all costs – this is the worst leasing company I’ve ever dealt with
I’ve been leasing cars for 15 years across several countries, and Astara is by far the worst experience I’ve ever had.

I leased a brand‑new BMW X2. On the day of pickup, after driving 80 km, I was told the car didn’t exist. I had to return the next day for a replacement – a Mitsubishi – meaning 320 km wasted. Astara still charged full price for the BMW for an entire month, even though I didn’t have the car. The compensation I was promised never came until I pushed them repeatedly and made it clear the contract was being breached.

When I finally received the BMW, it was a joke. I ordered a premium vehicle, but this car was the most stripped‑down BMW I’ve ever seen. Zero equipment. Everything that should be standard in a premium model had to be bought separately through BMW. Completely unacceptable.

Then the real nightmare started: the alarm repeatedly triggered when locking the car – even with the alarm disabled. The BMW workshop informed me that Astara had installed a tracker and cut into the original wiring, causing the issue. BMW contacted Astara, who couldn’t provide any explanation or solution. I was sent home with a brand‑new car that cannot be locked.

I contacted Astara again about both the wiring damage and the missing compensation. They ignored the problem with the car entirely and initially tried to dodge the reimbursement.

It has now been 17 days since BMW sent me home, and the car still cannot be locked. The alarm now even activates randomly when the car isn’t locked at all. Astara has done nothing to resolve it.

Astara: you will be taking this car back. I have a meeting with my lawyer next week.

Update 2 March
Astara reached out to me and suggested that the car could be returned without any costs, which I found acceptable so the case could be closed. I returned the car today, and the handover went smoothly. I was actually ready to delete this review, as we had found a solution I was satisfied with.
However, when I arrived home, I discovered that Astara had charged EUR 2,793 to my account as a fee for returning the car early — they call it a termination fee. The issue is that they themselves wrote to me stating that the vehicle could be returned at no cost.
It is completely unacceptable that I now have to spend time contacting my bank to dispute these charges, as well as involving my lawyer. I have given them 24 hours to resolve this.
Further updates will follow.

One of the worst experiences I've ever had.

Their customer service is 0.... We rented a fiat 500 2023 on a 12 month lease and was delivered a 2022 model which none of the specs advertised in the app, not only that they delivered the car with tires that had a church missing out of it and damage, which was unsafe to drive. They refused to reply on all emails and then charged us for more kilometres due to an error on there end.

It was only when we had a burofax sent and legal action taken that they did anything about it, and even then they then just told us, you can return the car without penalty.

Biting the bullet we just wanted to be done with this company so we returned the car, they then charged us a penalty fee when they said in writing they wouldn't....

We've now had to charge back with our card company.

I can honestly say you should think more than once before using Astara move.

The car is in good condition, the price of 400€/ month is competitive and the process was very easy and the delivery was smooth. The only reason I gave 4/5 stars since I ordered it for Friday but it could only ve delivered on Monday. Perhaps the time from order to delivery was too short. So far very happy. I recommend!

I rent a car from Astars Move for s little over a year. I had a good experience and very supportive staff especially Mario. Thanks