A.S.98 Canada Reviews 

I was advised of the wrong size to order. I emailed asking to confirm which size and was told one too small. It took over two weeks to get my email answered. So I sent back my shoes for an exchange in the correct size. My shoes were delivered last week and no one has responded to my emails telling me when the exchange is supposed to be shipped. The customer service is absolutely horrible. I don’t know about the quality of the shoes because I haven’t received them. Based on my interactions with customer service I don’t think I will purchase from this store again. It shouldn’t be so difficult to get an email response. Especially about where an order is.

The product (shoes) itself seem amazing. I had to return since the velcro strap was not up to my standards (would not close over the foot). The customer service experience was the issue. While polite and friendly, the response time was slow and inconsistent. I had to follow up several times on simple communications. When they sent a return label, it was for Purolator, which is not in my city. I had to travel to another city 2 hours away to return. They also filled out the return label incorrectly, so instead of the shoes going back to Montreal, they were re-shipped to... ME. I offered to buy my own Canada Post shipping label, which they agreed to, and said they would "only" charge me the $15 "restocking fee" and not the fee for return. I had to follow up numerous times to confirm details, including getting my refund processed. When the refund details came through, they did in fact charge me nearly $40 to refund my own shoes, not the $15, and I am STILL waiting on a response from their team. At this point, given how much follow up and nagging I've had to do, and given how many mistakes have been made... I feel like they should be paying me for the work. I literally don't have to nag my teenager to clean his room this often. This has taken about 2 months to complete a simple return, and frankly, I'm not confident the return will be processed correctly given that their email says "if it doesn't go through" I should contact them so they can "chase it down". Like, the people are friendly, but it's not making up for everything else. Yikes.

I don’t want to leave 3 stars. The shoes are a 5 but the customer service is a 1. They need to get their sh** together.
I was so happy to find sandals that were leather and have no heel. I have more than one pair now.
I recently ordered boots, because my go-to boots are being manufactured with more synthetics and the quality is going down. Unfortunately, the AS.98 boots did not quite fit.
I have had the worst time with a refund, specifically getting a response via email.
I had to write multiple times about a refund to get a response. In the end I called Ferragiacomo, in Montreal, and that got me a email response with a refund label. Then instead of a straight refund, I decided to exchange for a pair of shoes. The whole process repeated itself: no response, me calling Ferragiacomo, they getting someone to write me back (I guess), and a new label. Now the boots are on their way back and I hope the exchange happens quickly. The customer service makes me wonder when I will get the alternate shoes and the store credit.
Sales will be lost over this terrible customer service, which is sad because the product is not terrible.

Fantastic I love love my sandals. This is my choice of four wear and it will not change. I would recommend definitely to purchase these shoes.❤️

I was all set to order a 38 and for some reason it defaulted to 37. It accidentally sent when I was trying to change the size back and then tried to change the orderwithin seconds. I was unsuccessful so I emailed within a half hour of the order and still have not heard anything back, which was several days ago but they went ahead and sent the wrong size anyway. It will cost me to exchange them for the correct size. For that reason this will be the last I deal with this company.

Been waiting for a return label and emails keeps getting ignored.

Update: They still haven't send return label and flagged my review as defamatory.

Booties
These boots are made for walking!… true to size (42) leather boot!
Very pleased with my experience, easy ordering fast delivery!
Thanks

The product itself was fine; however, I received the wrong colour. I emailed customer service and waited a few weeks for a reply. There was no response, so I sent an inquiry via their website. I still have not been contacted.

Sandals do not fit properly. Zippers on each sandal are extremely difficulty to zip. The toe strap is too wide, therefore my toes slip out and extend. Even though these sandals look very pretty online, they do not look the same in real life. I am disappointed. The sizing is not correct. I ordered an 8-8 1/2 , and they are too small. Also, I am unable to return them. They cost me almost $500.00.

Long process to return the purse I’ve bought that wasn’t as expected. Purse a lot smaller
Than what the picture showed. It took a Few days (5) before getting a return label after
Requesting it and still no reimbursement 5 days after my return package is delivered back. I’m disappointed about my experience.

Need to have more sales. The shipping took a very long time to get the product.

Shoes were supposed to deliver yesterday just in the nic of time for my event. They did not come. Change your delivery provider.

Purchased a bag Apr 3. Received but not what I wanted. Asked to return.,. Since it was regular price I had a month to decide without penalty. Never heard a thing. They wrote back and said that I needed to send them pictures so they could figure out what to do to help me.I sent photos. (Like what could they possibly do????). So I asked again. Never heard a thing. Returned it so I wouldn't be penalised. Cost me $50 to return it. They wrote back they received it but had to inspect it. Credit would be processed within 24048 hrs (May 19/29). Said they would reimburse me the amount I paid LESS $15.00 shipping. I get to ship BOTH ways. June 3rd here, and still no credit on my card. Dicey organisation.

The item I ordered was very well made, just a bit big for me, it was the PAMEL bag.
I contacted the company, the day the item arrived and said I would like to return it. They responded right away and asked if I would like to try another handbag, nothing else caught my eye. I requested the form for a return and after 5 emails, to date, nothing. I don’t know if they are waiting for my return time to expire?
Not impressed with the lack of response, poor customer service.

These are my 7th pair of shoes ( boots and sandals included ) from AS98. I'm very happy with all of them . My latest Macula sandals could have a more sturdy foot bed leather since one has to be barefoot . The two straps are adjustable and size 39 fit me perfect . I have wide feet ( ~ 38 1/2 ) . They are expensive but my feet deserve the best . Plus ...I love the leopard print on this amazing hairy leather . As usual, the service was fast and excellent .

I love as98 shoes and boots

I am still waiting for my order.

These open toe shoes are absolutely wonderful! They were comfortable from the very first time I wore them, with no breaking-in needed at all. The fit is true to size, the support is excellent, and they look stylish with both casual and dressy outfits.

I loved the first pair so much that I immediately ordered a second pair in a different colour. Then I ordered another pair. That says everything! I’ve received several compliments every time I wear them, and they quickly became my favourite shoes for both comfort and style. Highly recommend to anyone looking for attractive, comfortable footwear that you can wear all day long.

Just for accurate information, I ordered a size 39 in Whiskey and a size 38 in Black. I received both pairs in size 39, which is why I returned the Black pair and requested a reimbursement. thank you