AlpinBus Reviews 

The driver was on time. No difficulties with the pick- up or drop off. The automobile was clean and comfortable.

A group of 11 people were going on holiday to Austria in August. Although the flights and hotel were booked there was no transfers included. I chose AlpinBus mainly because of their website which was comprehensive and informative. The process of booking a return transfer was very easy and the price was reasonable so I completed the booking.
I had an email shortly after confirming the booking and providing information about the pickups. The day before our journey I received another email confirming the time of pickup and where the driver would be.
We were taken to the resort in two comfortable vehicles by two competent drivers and the same process happened for our return journey. This is a professional service and AlpinBus is highly recommended.

Super nice and accommodating. Clean van. But what really needed was a driver who knew how to get to the airport. We booked from a major tourist location to a major airport, literally two highways. Yet the driver insisted on following his GPS, despite my - is this really the right way…how long does your GPS say it’s going to take because mine says…
The driver took us literally to a dirt road…and only decided to turn around when confronted with a local private road toll?!? What is that anyway.
Lost over an hour of time backtracking and restarting on what should have been a 90 minute drive.

Wrong child seats provided. Very clearly requested and confirmed the age of child seats needed.

Driver also went the long way through the mountains.

Would not recommend

The driver was 30 min late. Was very rude, Did not help with our luggage. I was with a kid, had to drag all my luggage. called the operator 3 times, left voice messsages, no one called back. Do NOT recommend!!!!

Our driver was the best! He was professional, courteous, prompt, safe, helpful (with our many bags!), and he was a delight to talk with. We hope that he will be our driver again in the future. Thank you all!

Excellent communication received from Alpinbus including our driver. Safe driving, excellent service.

Very good communication with the driver. Easy management of pick-up. Very good driver. Super experience.

WORST COMPANY, DO NOT TRUST.
I booked my transfer and got a confirmation email. As my flight was delayed by an hour I attempted to call them to let them know. As usual they did not pick up the phone, so i just hoped for the best as they had my flight details. I arrived late at night at geneva airport and the transfer was no where to be seen i walked around for 30 minutes and tried to call them again, and once again they didn’t answer the phone. Because it was so late at night I wasn’t prepared to spend ages waiting round for the transfer to possibly turn up, so I had to book an uber, which was so expensive. I’ve had no further correspondence from the company, and would want to warn others be wary with this company, and book with another more reputable transfer company. I’ve had no refund and no communication.

Our driver didn’t estimate the gas needed and we nearly ran out of gas. This created a lot of stress for most of the trip. Had we not been able to roll downhill we would have likely been stranded and asking for gas.

Not the experience I expected given how much we paid. Will be looking at other booking services for future trips.

Sandis was great! Very easy to communicate with and professional. He contacted us the day before to confirm information and see if there’s anything he could do to make the ride better. Our other ride with AlpinBus driver Mob? was terrible. We were ready early as we knew he had another ride. When I texted him 15 min early to let him know we’re ready whenever he was, he said he was already there at an intersection. There was parking right next to our front door but he said he was by the lake which is a 10 min walk with young kids and lots of luggage. He also would not say where he was located or what the vehicle looked like so we had to go up to several vehicles in the area until we stumbled in him. Then he yelled at us that we were late when I was trying to text and call him but he wasn’t responding. We would never use AlpinBus again with how bad the experience was.

Our driver was on time. Took us from the cruise ship to a water taxi (included in the price). We were dropped directly at our hotel in Venice. He also played some pretty great 80’s music which we requested to be turned up! Very reasonable price! Highly recommend.

Driver was on time, courteous and helpful.

driver was 2+ hours late and only advised 20 mins prior to agreed meeting time. we had to pre pay for the transfer which was expensive. we understand that traffic is traffic and unpredictable however being informed 20 mins prior to the departure time we booked, that the driver was 2 hours late was not professional.

Demitri was punctual, helpful and courteous. He spoke English which was a perk for us Californians.
We would use alpin bus again.
Danke, Merci, Thank you!

It was comfortable and tailored to our travel needs. Our flight was delayed and the driver waited patiently for us, very much appreciated! I would definitely use this company again.

Reserved the trip over one month ahead of time. AlpinBus sent an email the day of reserved travel and indicated that they needed to cancel our transport, leaving us stranded and scrambling to find alternate transportation. Very poor approach to providing a service...

Prompt, courteous and clean.

Booking was simple and efficient. On the day the driver changed the collection time. I was informed by the company they aim to get us to airport 2 hours ahead of flight departure. Driver claimed heavy traffic and collected us 5.5 hours before departure. He then proceeded to drive in excess of 129 kmh 23 times on the trip with a maximum speed of 138 ( speed limit is 120). When I flagged this to HQ they intimated the drivers would not speed due to rigerous rules in Switzerland. I then provided screen shots of my WAZE and life 360 speeds for the drive which went unanswered. We reached the airport 4 hours before departure which was farcical. Sadly as a first time user we would not use this company again.