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AirFreight.com Reviews 

1,590
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the company's exceptional delivery service, noting its speed and reliability, especially for time-critical shipments. Reviewers frequently praise the professional and helpful staff, who maintain excellent communication and provide quick responses to inquiries. Many customers appreciate the company's ability to handle urgent requests efficiently, often delivering ahead of schedule and providing peace of mind. However, some customers also noted the staff's willingness to go above and beyond, making impossible situations possible and saving the day for their businesses.

What people talk about most

Delivery service

Consumers consistently express satisfaction with the delivery service, often highlighting its speed and... See more

Service

Customers consistently note positive experiences with service, often highlighting how the company "saved the... See more

Staff

Users describe positive interactions with staff, consistently praising their professionalism, efficiency, and... See more

Response time

Customers consistently report positive experiences with response times, highlighting prompt and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had some time sensitive freight in Fort Worth that could not seemed to be picked up by our supplier, the days lagged on and nothing seemed to happen. I finally had enough and called AirFreight. The... See more

Company replied

Rated 5 out of 5 stars

Jason Knox and Air Freight were top-notch. Best communication and service I've had with a shipper in a very long time. I had a time-critical shipment that didn't get picked up, and they responded firs... See more

Rated 5 out of 5 stars

Chris Noe explained everything they can provide very well, and we realized quickly that it was the perfect fit for our need. He worked very fast on our request and was always available for question... See more

Rated 5 out of 5 stars

The patience of your company representative, who walked me through the process. Then, as explained, the product was picked up at the specified time, and before I knew it, the product arrived at the... See more


Company details

  1. Logistics Service
  2. Delivery Service
  3. Freight Forwarding Service
  4. Shipping Company
  5. Shipping Service
  6. Trucking Company

About AirFreight.com

Written by the company

AirFreight.com is an expedited logistics company that specializes in airborne and time critical ground deliveries. Founded in 2006, it has helped thousands of businesses transport and deliver products quickly and efficiently.

Utilizing both air and ground shipping methods, AirFreight.com can carry out a shipment and delivery made within the U.S., Canada and Mexico in just hours. AirFreight.com offers numerous cargo airline and urgent ground transportation services, ensuring each one has the capacity and resources to transport a wide variety of shipment sizes securely.

Real-time tracking technology helps reduce and prevent delays while overseeing the shipping process. AirFreight.com takes a proactive approach to eliminate any unexpected delays that may arise by analyzing traffic patterns, weather reports, and maps of each potential route.

Expedited Air Freight and Ground Delivery Services

Written by the company

24/7/365 Coverage
Your shipments are tracked by our expeditors 24 hours a day, 7 days a week, 365 Days a Year.
Single Point of Contact
Speak to the same expeditor every time you call—no long wait times and no customer service call centers.
Time Critical Freight
Select from a vast suite of expedited, same-day and time-critical services to fit your needs.

We're A Bonded Carrier

Elite Bond Status

Your Transaction Is Insured And Guaranteed!

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(1,590)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Shipping took too long

It took a week for my package to arrive, way longer than promised. Customer service didn't respond quickly either.

20 July 2026
Unprompted review
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Reply from AirFreight.com

Isabella,

Unfortunately you have rated an entirely different company. We are an Emergency 🚨 Freight Company and “Do Not” ship Packages.

Feel free to Contact us at (800) 713-1000 and we will assist you in tracking down the correct company.

Thank you very much,

Customer Care at AirFreight.com

Rated 5 out of 5 stars

Great communication

Great communication, clear communication.
On time.

22 July 2026
AirFreight.com logo

Reply from AirFreight.com

Carolyn - thank you so much for feedback and for trusting us with your business!

Rated 5 out of 5 stars

AirFreight came through and got us out…

AirFreight came through and got us out of a bind. Steve Jannsen was amazing. He went above and beyond to assist me with a quote, booking and tracking. This was our first time using AirFreight to get a Same Day delivery and it was handled effortlessly and delivery got there earlier than expected. I will be keeping Steve's info on hand for any future needs.

21 July 2026
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Reply from AirFreight.com

We're all about same day delivery :) Steve is definitely the guy to call when you're in a bind. Thanks for trusting AirFreight.com

Rated 5 out of 5 stars

Reached out for a quote and received a…

Reached out for a quote and received a response within 5 minutes from Chris Noe. Quick with responses and driver updates.

17 July 2026
AirFreight.com logo

Reply from AirFreight.com

Quick and responsive! We love to hear it. Thank you for trusting AirFreight.com

Rated 5 out of 5 stars

Airfreight is a get it done company!!!

We had some time sensitive freight in Fort Worth that could not seemed to be picked up by our supplier, the days lagged on and nothing seemed to happen. I finally had enough and called AirFreight. They had our two pallets picked up in two hours and delivered across multiple state lines the next day. Airfreight saved the day. It was at our building at 9:30 am, faster than FEDEX. These people are who you call when you need it done and you need it done NOW.

15 July 2026
Unprompted review
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Reply from AirFreight.com

Thank you Ashlee! We're so glad we could help you "get it done" - Thank you for your kind words and for choosing us.

Rated 5 out of 5 stars

Outstanding Customer Service!

Outstanding Customer Service!
Todd Anderson was exceptional for assisting in orchestrating pickup and delivery of a last-minute shipment. He was in direct communication throughout the entire process. The driver went above and beyond in ensuring our delivery was picked up (even after hours). Thank you all!

16 July 2026
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Reply from AirFreight.com

Todd is the best at what he does :) Thank you for your kind words about him and for choosing AirFreight.com

Rated 5 out of 5 stars

Great for last-minute urgent shipments

I had a last-minute urgent shipment from California to Massachusetts, and they delivered it in under three days exactly when promised. They were professional, flexible when plans changed, and made the entire process stress-free. I highly recommend them for any time-sensitive deliveries!

10 July 2026
AirFreight.com logo

Reply from AirFreight.com

Thank you Kathryn - we're so glad we could make this happen for you and appreciate your kind words!

Rated 5 out of 5 stars

Your scheduling

Your scheduling, quick interaction and reaction to our request was spot on.
Your driver was polite and professional.
Your delivery was on time.
I couldn't have asked for better service.
Thank you.

7 July 2026
AirFreight.com logo

Reply from AirFreight.com

Thank you Brook - it was our pleasure to get this done for you.

Rated 5 out of 5 stars

Amazing!!

Amazing service… on time communicative and affordable perfect couldn’t ask for better

1 July 2026
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Reply from AirFreight.com

Thank you Jasmine! And thank you for choosing AirFreight.com

Rated 5 out of 5 stars

No hassle exp and delivered as promised

Very easy to deal with and Steve was great at setting everything up for our emergency delivery.

30 June 2026
AirFreight.com logo

Reply from AirFreight.com

Thanks Kerry - Steve is top notch - we're grateful for the kind words and for you choosing AirFreight.com

Rated 5 out of 5 stars

They Saved the Day

This company was great. They were professional, efficient, better than prompt, communicative and went above and beyond to make an impossible situation possible for our company. They Saved the Day!

28 May 2026
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Reply from AirFreight.com

Ah - "Saved the Day!" We love to hear it. Thank you for choosing AirFreight.com

Rated 5 out of 5 stars

Jason

Jason, my representative, made the process very smooth and was in constant contact throughout the shipment, providing me with updates.

Driver was very professional and delivery arrived well ahead of schedule.

16 June 2026
AirFreight.com logo

Reply from AirFreight.com

We're lucky to have Jason as part of this team - and we're grateful for your kind words and for choosing AirFreight.com!

Rated 5 out of 5 stars

Love AirFreight.com! Highly Recommend!

Kevin and his team have saved me on multiple projects for clients, and they make us look like heroes. Always deliver on time or early, and have used them in multiple cities.

12 June 2026
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Reply from AirFreight.com

We love to hear this, glad we could make you look like Heroes :) and thanks for your ongoing business!

Rated 5 out of 5 stars

Jason Knox was the rep who took care of…

Jason Knox was the rep who took care of our shipment. He was wonderful to work with. He kept us updated throughout the process from pick up to delivery. Our package was delivered ahead of schedule!
The booking process was easy and efficient.

12 June 2026
Rated 5 out of 5 stars

Jason Knox handled our shipment

Jason Knox handled our shipment. Im not sure how it could have gone better. Will work with Jason for more of our shipping needs! Delivery driver was on time and very helpful! Great communication!

11 June 2026
Rated 1 out of 5 stars

I am just new on

I am just new on, not really into it too much so I ma hoping to learn more

9 June 2026
Unprompted review
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Reply from AirFreight.com

Can you please remove this review, it has nothing to do with our business and you have never done business with us.

It hurts our company making false claims.

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