I was surprised that while the clerk was talking to me about my mail pick-up, a woman stepped up, interrupted our conversation, and engaged the clerk in a lengthy conversation while I stood there and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Delivery Service and Customer Support was GREAT! The only real negative comment is the pricing just continues to go up every time I use it. Some of the "add-ons" are excessive and I don't feel t... See more
Company replied
Steven from Aeropost Curacao went above and beyond his duty. Our package arrived at last minute just before our departure from Curacao, and he organized it that we can collect our stuff at their airpo... See more
Company replied
Been using this service for years!!! Never had an issue with them, apart from a few delays now and then but very good service! There whittervillage location is fast and efficient!! Best customer serv... See more
Company replied
Company details
Written by the company
Our purpose: Empowering our communities by connecting them to global markets. We are a Logistics Technology company committed to innovating the cross-border logistics experience. Aeropost is the prominent player in the Latin American and the Caribbean markets, supporting millions of consumers, businesses, retailers, and marketplaces in their cross-border logistics needs.
Contact info
1 Aeropost way, 33206, Miami, United States
- +1(786) 322-2032
- service@aeropost.com
- aeropost.com
4.1
Great
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I liked the staff service in Montego…
I liked the staff service in Montego Bay. I don’t like your pricing and inability to consolidate.
Your shipping costs are higher than your competition and the service same
16 July 2026
Reply from aeropost
Hello, Sharon!
Thank you for taking the time to share your comments with us on Trustpilot. We greatly value your feedback and the opportunity to address the concerns you have raised.
First and foremost, we would like to offer our sincere apologies for any inconvenience you may have experienced. We understand your frustration regarding the shipping charges. Currently, our service does not include package consolidation, so shipments are processed as we receive them from the seller, resulting in separate charges for each package.
Regarding pricing, we fully understand your concern. While we are not able to offer lower rates at this time, please rest assured that we are actively working on new alternatives to provide quality service at more affordable costs. Our team is constantly seeking improvements to better meet the needs of our valued customers.
It is important to highlight that our prices reflect a comprehensive service experience, which includes package protection, assistance with customs procedures, and personalized support throughout the entire purchasing process. Our primary goal is to ensure your experience is safe, efficient, and satisfactory.
Thank you for choosing aeropost. We look forward to the privilege of continuing to serve you with the utmost commitment and dedication.
Cordially,
aeropost Team.
This was a very frustrating experience
This was a very frustrating experience. I called and informed that I would like to consolidate my two packages. I was told to send an email with the MIA numbers which I did. Yet I was still charged for both. When I called I was told that the matter would be sorted, yet only one parcel was sent after I paid. I called again and was told that this would be rectified. I then saw I was being billed $6.09. Only to be required to pay over $50 later. At this point Aeropost appears to just be seeking to charge and over charge every chance it gets.
16 July 2026
Reply from aeropost
We appreciate you bringing this to our attention. We understand your concerns regarding the consolidation request and the charges applied. We have already contacted you by email about this shipment and would like to review your calls to determine what occurred. We'll continue the conversation through the same email and ask a few additional questions so we can investigate the MIA numbers thoroughly.
They have excellent agents who are…
They have excellent agents who are always willing to help in areas that i don't understand
16 July 2026
Reply from aeropost
Hello, Shaunette!
Thank you very much for your feedback! We sincerely appreciate your kind words and are delighted to know that you had an excellent experience with our customer service at aeropost.
Providing exceptional customer service is one of our top priorities, and we are committed to ensuring every interaction is positive and helpful. If you have any further questions or need assistance in the future, please do not hesitate to contact us. We are here to help.
Once again, thank you for your comments and for choosing aeropost. We look forward to serving you again very soon.
Best regards,
aeropost Team.
Reply from aeropost
Hello Everline!
Thank you very much for your 5-star rating. We will keep working hard to maintain the high quality of service you are accustomed to.
Best regards!
aeropost Team.
Good service
My package was delivered on time. And the delivery person if courteous and pleasant.
14 July 2026
Reply from aeropost
Hello!
Thank you very much for your kind comment! It lets us know that we are doing things right, and it is our pleasure to make your shopping experiences easier. We will continue working hard to maintain the high quality of service you are accustomed to.
Best regards!
aeropost Team.
Aeropost driver called b4 and confirmed…
Aeropost driver called b4 and confirmed the entrance at Maritime Centre to meet him. Was cordial.
14 July 2026
Reply from aeropost
Hello, Kereen!
Thank you very much for your comment! We’re glad to hear that you are satisfied with the service provided for your online purchases. We will continue working to ensure you keep receiving the service you deserve.
Best regards!
aeropost Team.
I have the worst experience with this…
I have the worst experience with this shipping company never again. I don't recommend
16 June 2026
Unprompted review
Reply from aeropost
Hello, Dexannie.
We deeply regret the inconveniences you have experienced with our service and sincerely appreciate your feedback, as it helps us identify areas for improvement to provide you with a better experience in the future.
We have tried to contact you to obtain more details about your case but have not received a response. We would be happy to assist you, so please feel free to reach out to us at service@aeropost.com. We will be attentive to resolve your situation quickly and efficiently.
We remain at your disposal.
Kind regards,
aeropost Team.
Reply from aeropost
Hello Sherma,
Thank you for choosing us! We truly appreciate you taking the time to rate our service. We will continue working hard to maintain the high-quality standards you deserve. We look forward to seeing you again soon!
Best regards!
aeropost Team.
Room for improvement
I dislike that aeropost do not consolidate packages and the time of transit from Miami (receiving)to Trinidad (in hand) is very lengthy compared to the competitors.
2 July 2026
Reply from aeropost
Hello Clint,
We apologize for any inconvenience you may have experienced with our service. To ensure that your packages take less time to process and ship from Miami to your country, we always recommend pre-alerting your purchases at least 24 hours before they arrive at our warehouse. This makes the dispatch process much more efficient and allows you to save $2 USD on your shipping charges.
Furthermore, we sincerely thank you for taking the time to share your feedback with us on Trustpilot. We truly appreciate your suggestion regarding package consolidation. Although we do not currently offer this service internally, we completely understand the value it would bring to you, and we are taking it into consideration as part of our continuous efforts to improve our logistical solutions.
At aeropost, we are firmly committed to offering an ever-improving service and finding alternatives that truly benefit our customers. We sincerely value your loyalty and look forward to continuing to serve you with the excellence you deserve.
If you have any further questions or concerns at any point, please do not hesitate to contact us through our official channels. We will be more than happy to assist you.
Best regards,
aeropost Team.
Reply from aeropost
Hello!
Thank you for sharing your experience with us. We’re glad to hear that you are satisfied, and rest assured we will continue working to provide you with the service you deserve. We truly appreciate your trust and support!
Best regards!
aeropost Team.
Excellent time for delivery
Excellent time for delivery! This was our first package sent through your company; it was seamless and I loved the constant updates/tracking information provided. Will use again!!
2 July 2026
Reply from aeropost
Hello Robert!
Thank you very much for your 5-star rating! We are delighted to know that we are meeting your expectations. But we won’t stop here, we will continue striving to provide you with the service you deserve. Our goal is to always maintain the quality of service you are accustomed to.
We are here for you!
aeropost Team.
Reply from aeropost
Hello Tah!
Thank you very much for your 5-star rating! It lets us know that we are doing things right, and it is a pleasure for us to make your shopping experiences as simple as possible.
Best regards,
aeropost Team.
Lost package in Miami
I am contacting you because you have a package that was delivered to your facility 10 days ago, and it still has not been processed or invoiced. You claim that you cannot locate it. One of your representatives informed me of the following:
"Thank you very much for your time. I would like to inform you that I checked the system; however, we still do not have a record of the package. Therefore, I have requested a physical search for your package, #######, at our Miami facility. The case number is 28533925. This search typically takes approximately 1 to 2 business days to be completed. We will send updates to your personal email address once we receive new information from the department in charge."
Please respond.
I would like to know why the package was delivered to you by USPS 10 days ago and how it could have been lost within your facilities. I find it absolutely unacceptable that I could lose my eBay buyer protection and warranty coverage without receiving the item, while having no information regarding the condition in which the package arrived at your facility, how it has been handled, what treatment has been given to the video game console, and why you refuse to provide information about the package.
Frankly, I fear the worst.
I look forward to your prompt response.
Update - July 3rd:
Today, July 3rd, I received a message saying they couldn't find the product, even though USPS confirmed it was delivered. They said they would refund the purchase price, but made no mention of the shipping cost to Aeropost (which was $25 USD). Can you imagine buying a laptop or a Macbook from them? What decent company loses a product? I'll provide updates on the refund in the coming days. I used to be a customer of this company, but I've completely lost faith in them.
21 June 2026
Unprompted review
Reply from aeropost
Hello Jhon,
We sincerely apologize for any inconvenience you have experienced with our service and appreciate you taking the time to share your feedback with us. We completely understand the concern caused by not having recent updates regarding your package, and we want to assure you that our team is actively working to provide you with an answer.
At this moment, even though your package has been marked as delivered by USPS, it has not yet been reflected in our system. For this reason, we are currently conducting both a system-wide and physical search at our warehouse to verify if the package was indeed received at our facilities. As soon as we have the results of this investigation, we will contact you immediately to provide an update.
We truly appreciate your patience and understanding while we continue to work on optimizing our processes. If you require further information or additional assistance, please do not hesitate to contact us. We will be more than happy to help you.
Best regards,
aeropost Team
The Delivery Service and Customer…
The Delivery Service and Customer Support was GREAT! The only real negative comment is the pricing just continues to go up every time I use it. Some of the "add-ons" are excessive and I don't feel they should be charged for at all.
30 June 2026
Reply from aeropost
We appreciate you sharing your concerns regarding our pricing and truly value your suggestion. At aeropost, we are constantly looking for ways to provide the same high-quality service at a more accessible price for you.
It’s important to keep in mind that our rates include a range of benefits, such as our extensive experience in international shopping, a program that ensures your packages travel safely, assistance with customs procedures, and personalized support throughout your shopping process. Additionally, our calculator is designed to give you an approximate estimate of your package’s cost.
If you have a specific question or notice a difference between the price of your package and what’s shown on our website, we kindly invite you to share the details with us at servicesjo@aeropost.com. You can also contact us through our live channels ➡ https://aeropost.com/SJO/en/ayuda#CONTACTUS, where one of our agents will be happy to assist you.
Cordially,
aeropost Team.
This was the worst experience I’ve ever…
This was the worst experience I’ve ever had with a skybox company …never using aeropost again I switched to cal jet pack .. I understand things happen but bad customer service from ALL the reps I dealt with can never be forgiven .
30 June 2026
Reply from aeropost
Hello Miguel,
e sincerely regret the experiences you have had with our customer service and thank you for sharing your feedback on Trustpilot. We value your input as it helps us identify areas for improvement, and we are committed to taking it into account to enhance the quality of our service.
We apologize for any lack of attention you may have experienced. Customer satisfaction is extremely important to us, and we strive to provide exceptional service in every interaction.
We take your comments very seriously and will work on improving our customer service to prevent similar situations in the future. To help us validate exactly what happened and investigate your case further, please share more details about your experience by emailing us directly at poscustomerservice@aeropost.com. Please be assured that your feedback is an opportunity for us to grow and learn as an organization.
We appreciate your patience and understanding as we work on these improvements. If you have any additional questions or need assistance, please do not hesitate to contact us. We are here to help you.
Once again, we offer our sincerest apologies and thank you for your valuable feedback.
Cordially,
aeropost Team.
Temu or aerpost is out of whack
so you want a review, when i open up my tracking with you, after Temu says I have a parcel coming.I get online with aeropost and you say it has not cleared customs. you need to get up to date with Temu. then I wait another 3 days for parcel to come to me. you say it has been delivered but has not come to me yet. either Temu is out of whack or you are out of whack!
17 December 2025
Reply from aeropost
Hello Deborah,
We sincerely apologize for the inconvenience you've experienced with the delivery of your packages. We understand how important it is for you to receive your purchases on time and safely, and we're truly sorry that we didn't meet your expectations on this occasion.
At aeropost, we work every day to improve our processes and provide a more efficient and reliable service. To offer you personalized assistance with your Temu package, we kindly invite you to visit https://tracking.aeropost.com/, enter your tracking number, and click the chat icon in the bottom-right corner of the page. Our specialized team will be happy to assist you and provide the support you need.
We truly appreciate your patience, understanding, and trust as we continue working to improve your experience with us.
Kind regards,
The aeropost Team
Why don't you just close down
Why don't you just close down? Seriously? Clearly Aeropost no longer wants to be considered a real business.
20 November 2025
Reply from aeropost
Hello Kerron,
We are truly sorry for the negative experience you had with our service. At aeropost, we work hard every day to provide you with the best possible support for your shipments, and we deeply regret not meeting your expectations this time.
Your satisfaction is our top priority, and we constantly strive to deliver an exceptional experience in every interaction. We would love to look into your case and assist you directly; please visit this link https://aeropost.com/POS/en/help#CONTACTUS to find our official communication channels and share more details with us.
We are here to help, and we sincerely appreciate your valuable feedback as it helps us improve.
Best regards,
aeropost Team.
Grandeur dispalyed....…
I was received exactly as I would have been at Buckingham Palace, the warmth and grandeur,
My visits are always satisfactory, and the ladies are
beautiful, as if they just stepped out of a beauty Pageant.......BLESSUP.....!!!
22 June 2026
Reply from aeropost
Hello Ernest!
Thank you very much for your feedback! We sincerely appreciate your kind words and are delighted to know that you had an excellent experience with our customer service at aeropost.
Providing exceptional customer service is one of our top priorities, and we are committed to ensuring every interaction is positive and helpful. If you have any further questions or need assistance in the future, please do not hesitate to contact us. We are here to help.
Once again, thank you for your comments and for choosing aeropost. We look forward to serving you again very soon.
Best regards,
aeropost Team.
I made several attempts to contact you…
I made several attempts to contact you by telephone- Noone answers anymore, redirected to chat on line.
I sent 3 or 4 emails to your company - Never received a response. All this while trying to give a contact no. to call when package was due to be delivered as I realized I would be out of the country.
22 June 2026
Reply from aeropost
Hello Jill!
Thank you so much for taking the time to share your feedback. We are truly sorry to hear that your experience with our service hasn’t been the best, and we want to thank you for helping us find ways to improve and serve you better every day.
While we no longer offer phone support, we are absolutely ready and happy to help you online. You can find all of our live communication channels and our official email address right here: https://aeropost.com/POS/en/help#CONTACTUS.
Please feel free to reach out to us through whichever channel is easiest for you. It will be an absolute pleasure to assist you and make things right!
Kind regards,
aeropost Team.
They are doing a great job all my…
They are doing a great job all my package is safe and i receive them in a quick time thanks
23 June 2026
Reply from aeropost
Hello Denese!
Thank you very much for your kind comment! It lets us know that we are doing things right, and it is our pleasure to make your shopping experiences easier. We will continue working hard to maintain the high quality of service you are accustomed to.
Best regards!
aeropost Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.