ABOUT YOU Reviews 

Order and delivery was top!
Two articles were ordered adidas shoes completely original to say but tommy is likely little original(as quality and fitting)

The delivery was fast.
Satisfied with the items I bought. I'm gonna order again.

One of the worst experience i ever had with a webshop. They say i have 30 days to return my order. The return code they sent with the package just didnt work at all, the app refused to create a new one and when i asked for help from the customer service they didnt bother to answer for a week. Then sent me a message that i can piss off. Easiest way to throw 70 euros to the garbage bin if your order is the wrong size. Dont expect to get back a single dime!

Hard to get in contact.
No real answers after one month. Still no refund or even any information regarding my return, even though I provided screenshot from my post office.
More than 400 Euros still not refunded.
DO BOT BUY THERE!!!

attention, article reçu trop petit , mais retour impossible, obliger de transformer en litige Paypal;a ce jour j'attends
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I returned an order worth almost €500 more than a month ago and provided all requested documents, including proof of return shipment.

Customer support initially responded and requested additional information, which I provided immediately. Since then, I have been repeatedly asking for an update regarding my refund, but I have received no response.

At this point, more than a month has passed since the return was sent back, and I still have neither my money nor any meaningful communication regarding the status of my case.

I hope About You can review this matter and finally provide an update and process the refund.

I do not recommend About You based on my recent experience.

On 12.04.2026, I ordered Hugo Boss trousers in size XS. When the package arrived, I could clearly see through the packaging that the item inside was not what I had ordered. It was a different model and size (S instead of XS).

Since About You includes return labels in its shipments, I used the provided return label and returned the item the very next day without opening the inner packaging.

Approximately one month later, I noticed that the return status had disappeared from the About You app and I still had not received a refund. Only then did I contact customer support to ask what had happened.

I was informed that my refund had been rejected because they believed I had returned the wrong item. I had received no prior communication about this decision.

The item was then sent back to me using a different courier, and because my phone number was missing from the shipment, I had to spend time tracking down the package myself.

Customer support later agreed that I should return the item again and assured me that I would receive a refund. I followed their instructions and returned it a second time on 19.05.2026.

Unfortunately, as of 09.06.2026, I still have not received my refund or any clear update on the status of my case.

My biggest issue is not the original mistake, but the way it has been handled. Months later, I am still trying to recover my money.

Based on this experience, I cannot recommend About You.

Extremely disappointing experience with ABOUT YOU.

I placed an order based on the delivery timeframe that was clearly advertised at checkout. Not only was that promise not met, but five days after placing the order I still have no evidence that the package has actually been shipped.

The company claims the order was shipped the day after I placed it, yet the tracking number they provided does not exist and cannot be found by the carrier. A package that cannot be tracked is very difficult to believe has actually been handed over for delivery.

What is most frustrating is the lack of transparency. If there is a delay, just be honest about it. Telling customers that an order has shipped while providing a non-working tracking number is unacceptable.

I ordered from ABOUT YOU because I expected a professional online retailer. Instead, I have experienced missed delivery promises, questionable shipment information, and poor communication. Based on this experience, I cannot recommend this company and will think twice before ordering again.

Shoes are nice so as was shown on the pictures.love them

Customer service doesn’t exist it’s just bots sending the same message in a loop. You will have a lot of trouble if you need them to anything. Just Read the other reviews and see they don’t refunded a lot of clients and no service available to solve the problem.

The worst experience ever! My first oreder on About you and definetely NEVER AGAIN.They did not deliver the items I have ordered and paid for and they avoid to return the money.

Well guess what, I waited their 14-day return processing period and no refund was issued. How surprising.. not :)
Honestly this might be the worst company I ever bought items from. Never again.
If you expect money back once you return the items, do not bother buying here. Customer support won't do anything to help you and you'll have to write a dozen emails before getting an actual human and not their incredibly annoying AI agent.

Fast shipping and fast return processing.

I returned the product on time in late March, but About You rejected my return, claiming the return window had passed. The reason turned out to be their own careless blunder with the return handling: customer service provided a tracking code for some non-existent package as "proof" and tried to dodge responsibility behind company policies. I literally had to guide them step-by-step to show they were looking at the wrong shipment.

When they finally admitted their internal error, the solution offered was that I had to handle the entire return process all over again from scratch because of them. As compensation for the trouble and wasted time, they offered a restricted 15% discount coupon for my next order.

It is a complete insult to the customer to assume that after this messy back-and-forth, I would ever want to spend another single cent with this company. My time as a customer ends here.

I am giving one extra star only because, prior to this incident, I had been quite satisfied with About You. However, customer satisfaction clearly does not seem to be a very high priority in this company's values.

Easy returns, a bit slower delivery.

I recently had to buy a new wardrobe of clothes and About You had everything I wanted. You get what you see, everything arrived with the quality I expected, real brands (no knock offs). Unsure if pricing is competitive or not but it didn't matter for me. I got what I wanted, and I ordered a lot too. Never had to return anything.

Good prices, good selection, reliable delivery. No complaints.

I returned an item and the return was confirmed, yet I am still waiting for a refund of €26.90.

During the process, I contacted customer service multiple times and was repeatedly assured that the refund had been initiated and would arrive within a few business days. At one point, I was even asked to close an open PayPal case so the refund could be processed without issues. I followed this request and provided confirmation.

Since then, no refund has been received and communication has stopped entirely.

At this stage, the issue is no longer a delay but a lack of reliability and accountability in handling a straightforward refund. I expect this matter to be resolved promptly.

Everything was great, fast shipment and even a return was handled speedy. Will
Definitely buy there again