ABOUT YOU Reviews 

1,346
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 225 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide selection of available brands and the affordable prices compared to physical stores. People also appreciate the reliable delivery service, noting that purchases usually arrive quickly and well-packaged. Consumers note the great quality of the items and the smooth, hassle-free return process when needed. However, some reviewers were not happy with delivery times, mentioning significant delays and tracking links that did not work. A few other people also felt that certain products received did not match their expectations, pointing out incorrect sizes.

What people talk about most

Product

Clients share positive opinions on product quality, variety, and affordability. Customers frequently... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting fast and on-time... See more

Order

Customers had ambiguous experiences with order processes, reflecting a clear divergence in opinion. While... See more

Quality

Reviewers highlight positive aspects of quality, expressing satisfaction with premium fabrics, excellent... See more

Price

People report positive experiences with price, frequently highlighting affordable costs, unbeatable deals,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It proved to be a trustworthy company in pretty much every aspect so far. Items are as described, most of sizes available , proposals are very closed to my likes, packages arrived almost always in log... See more

Rated 4 out of 5 stars

The wide variety of brands and prices is one of the best advantages of About you. The easy navigation in the app is perfect and helpful in finding what you want at the best price. The guide for sizes... See more

Rated 4 out of 5 stars

I liked the true description of the fabric of the skirt I bought but I would like it better if there were measurements of the product or at least a size chart. I pretty much had to guess the size. The... See more

Rated 5 out of 5 stars

I shop clothes quite reguarly from About You and About You outlet. I never had any issues so far either with delivery or returns / refunds. I find the presentation of the clothes very good and they... See more



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,346)

319 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I like your company

I like your company, but I havent recive yet my last order. Its the fist time that happend, so please inform me about my order.

2 September 2026
Unprompted review
Rated 1 out of 5 stars

Very unreliable

Very unreliable. My order wasn’t delivered within the promised timeframe. Then they sent a 'discount coupon' and apologized for the delay, but the discount was for stale stock that nobody needs. I’m extremely disappointed with their service. The order was made nearly two weeks ago. They sent a tracking number a few times, but it doesn't even work!

31 August 2026
Unprompted review
ABOUT YOU logo

Reply from ABOUT YOU

Dear customer,
Thank you for your review. We recently experienced some technical issues that caused delays with your order and tracking updates. We are really sorry about this, as it is far from the level of service we aim to provide. In case you are still facing any issues with your order, feel free to contact our customer service team at customerservice@aboutyou.gr or by calling 800 6000 600.
We hope to have the opportunity to offer you a much better experience in the future.
Best regards, Your ABOUT YOU Team

Rated 1 out of 5 stars

FAKE....STAY AWAY

Fake puma shoes in a noname cheap cardbox. Made in china inside the shoe.
Different colour from picture in sight.
I wonder how they still sell this fake products.

20 August 2026
Unprompted review
ABOUT YOU logo

Reply from ABOUT YOU

Dear customer,
Thank you for your feedback.
We would like to clarify that we work exclusively with official retailers ensuring the authenticity of our products. Sometimes it happens that the original packaging gets damaged during transport by our partners.
In such cases, we carefully repack the items in a neutral box to ensure that the product reaches you in perfect condition.
In case you you are not satisfied with your purchase, please take advantage of the opportunity to send them back to us free of charge within 30 days. We hope that you will like your next order better. Kind regards, your About You Service Team

Rated 4 out of 5 stars

there are delays in deliveries

there are delays in deliveries. not always though. but lately the orders are not showing up correctly in my app. some show that they are still being processed while I have already received them. this did not happen before

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Very good experience as always in 4…

Very good experience as always in 4 years I've done over 20 orders from about you and they are great 👍 also I want to say that they have the best returning process I've ever sow years now even the sticker patch they have inside to make it easier for you!!!!

24 July 2026
Unprompted review
Rated 1 out of 5 stars

Very unreliable

Very unreliable. The first time, my order got lost, and the second time, it wasn’t delivered within the promised timeframe, even though I explained that it was a gift. I will never order from you again.

6 August 2026
Unprompted review
ABOUT YOU logo

Reply from ABOUT YOU

Dear customer,
Thank you for your review. We are sorry to hear your delivery did not go as expected. If this matter is still unresolved, please contact us so we can assist you further.
Kind regards,
The ABOUT YOU team

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