Amladcykler Reviews 

The bike is great, I use it everyday to take my kids to school. Its robust, safe and well made

The bike turned up completely not working. I've been trying to contact them for the last week. Tried every avenue they've completely ignored us.

April 21: Order placed online, with several items to install and pick up delivery.
April 22: Order confirmation received by email.
April 23: Notification for longer delivery time, expected Mid-May.
May 13: I requested a status update on the order.
May 18: Answer received, ready for pick up on May 21.
May 22: No news, I send a new status update request.
May 25: Answer received, ready for May 27. I reply and state I will pick up on May 30, and received confirmation.
May 30: Arrived at the opening (11am) and was told the bike would be ready in 15 min. After 25 min, I ask an update and should be ready in 30 more minute. After 1h of awaiting with my 4 year old, I ask again and being told 1 more hour. I leave and come back at 1pm, bike is still not ready. Nothing is mounted. I ask for free delivery, which they accept.
May 30: I send an email to the administration, and ask for delivery on June 12 (I have holidays out of town).
June 4: Confirmation of the delivery date for June 11 or 12.
June 9: I ask for status update, to make sure the bike will be delivered on June 11 or 12.
June 10: Confirmed the bike is scheduled for delivery on June 11 afternoon.
June 11: no notification for status or delivery
June 12: email to say that the delivery should happen during the day and should receive a call.
June 13: I reach out, no notification again for not delivering, ask for another delivery date.
June 16: Confirmed Delivery (by phone and email). Notified by email at 4.18pm that delivery should happen in 40min. Delivery finally happened at 6.10pm.

One of the worst experiences I had in terms of customer service. Complete lack of responsiveness and unreliable.

Amladcyker customer service have been very helpful. Malene responded right away to my request for help and answered all my questions.

“Disappointing experience. No flexibility. Delay in delivery, and when we were told we could pick up the bike, it still wasn’t ready after all. Really poor communication and service. A disappointing experience.
I still haven’t received my bike, even though it was supposed to be ready a week ago.”

We bought the top-of-the-range Kindergarten Open model. Despite staying within weight limits, regular servicing, and normal use, the frame cracked after a reasonable number of kilometres.

The frame on the new models now appears to have been upgraded, which suggests this may be a known issue. This is concerning, especially given similar complaints about charger changes in other reviews.

Although the bike supposedly has a 10-year warranty, the company has stopped responding. Their initial offer was a discounted replacement frame, which does not reflect the warranty terms.

Customer service has been effectively non-existent. I expect they may respond publicly to protect their image here, but the lack of accountability is troubling and reminiscent of the Babboe situation.

Update: this company is now threatening to have this review removed by TrystPilot.
Interesting they bothered to respond within minutes to an TrustPilot review but won’t provide any support to their actual
Customers.
The bikes cost north of £3500 to buy and it takes me writing a review here for them to try and help.
Make of that what you will.
Thought I’d add some extra details in as I’m here: since I bought the bike they have changed the charger type for the replacement battery you can buy from them. So, not only do you have to spend another £351.68 on a new battery, you then have to spend another £44.33 to buy a new power cable too. I’m not even making this up.

Awful. Please save you time, money and blood pressure from dealing with this company.

Their batteries just stop working and they provide no support.

Because it isn't a UK company we don't seem to have any protection under consumer rights.

Their website is full of platitudes about how they guarantee their batteries and provide support but it is pure conjecture. They are clearly aware that they are providing a substandard product, so have gone out of their way to try and allay fears. Well don't be allayed - the batteries are terrible!

They force you to send the battery back (at your own cost) for 'testing' to Denmark, which they then send on to Germany (is that environmentally friendly?!). It can take weeks too. They provide no alternative in the mean time and no way of testing if it is actually the computer/interface rather than the battery that is the issue.

I use my bike to get my kids to school, which means I have had to find an alternative way of doing the 4 miles. And they miss out on time in the bike, which they love. I won't get this time back and soon they'll be too old and it wont be 'cool' to get in the bike with their dad :(
Really sad that owning a bike could be such a painful business.

Similar to other reviews here the battery just stops working after a few months. I sent it to them and paid for an analysis and they sent the same battery back claiming no issues. However, as soon as its plugged into the bike it just dies. Its like they don't test for the actual use case. Makes me concerned on the safety front.

Customer communication is awful- in most cases they don't reply and its tedious having to resend the same documentation each time when they sometimes do. Feels like a stalling tactic forcing the customer to start from the beginning each time. Its a shame because there can be issues but if your communication with the customer doesn't exist then it leads to bigger problems.

I ordered a fully assembled cargo bike for delivery to Edinburgh and Amladcyker were absolutely great to deal with from my initial phone enquiry to follow up emails. The bike quality and value for money (compared to UK suppliers) is also top notch.

I'm ordered for my bike the 18th of january.
Two weeks later I still do not have any news about the delivery.
I contacted the customer service 4 times and no solutions is provided.
After 450€ of shipping this is not serious.

I could actually give -5 stars.

Very bad quality of the product and the worst customer service both at the physical store and online.

The battery stopped working only after a few months. It was bought early autumn and after a few months it would just drop to 20% and close after minutes although it was supposed to be charged to maximum. They do not accept that the product is defective and suggest that I purchase a new or used battery from them.
From the first days, screws have been falling off and they continue also after they have been tightened.
When visiting their store for smaller reparations, their personnel was rude and sarcastic.

When contacting them via email they show clearly how much they do not care.

Really bad quality and customer service. We paid over 20000dkk for a bike that we have not used half of the time that we have owned it and on top of that, we are being treated awfully by them.
Do not purchase anything from amladcykel.

Small update: they are constantly trying to change/report/remove my review.
Unacceptable.

Took the deluxe version and I am very satisfied so far. Fast delivery. Easy pick up. The ratio price/quality is difficult to beat.

Such a lovely product! A must-have to make life easier—whether you have kids or just need flexibility to transport stuff around. Highly recommended!

Bogdan has taken great care of my bike , a true professional, really kind and fast working . Highly recommend !

I lost my invoice and i get response 1 day, which is perfect, thank you

I really wanted to believe the hype around Amladcykler. It looks great, sure, but unfortunately, that’s where the effort seems to have ended.
The build quality is shockingly poor for something marketed as a family cargo bike. Within weeks, parts were wobbling, the frame felt unstable, and basic components started to wear far too quickly. I honestly can't believe this is considered safe for children. I wouldn’t trust it to carry groceries, let alone a kid.
Trying to get help from customer support was an adventure in itself. While they responded, it became painfully clear they had very little understanding of their own product.
If you're looking for a solid, safe ride for your family, I strongly recommend looking elsewhere. This bike might win style points at first glance, but when it comes to reliability, safety, and actual support, it's a hard no from me.

I am very happy with my cargobike and the subsequent service I have received to maintain my bike. The team here are super helpful and friendly, and the digital system for booking in services or purchasing accessories it very simple and easy to use.

Was very excited to purchase one of their cargo bikes. Especially since their website promises 2-5 days to be shipped.
5 days after the purchase I receive a call letting me know they didn’t have the correct parts and in order to get the shipment made as soon as possible I would have to pay for an upgrade.
Fast forward another 5 days and I have had to loose a days work to stay home to receive the bike that was told to arrive at 9am.
It is now closer to 3pm and can’t get hold of drivers and shipping company they used very unresponsive.

I would not have paid the additional money if I had known the service would be this poor and taken this long.

Please sort this out as it’s not fair. I’ve now paid extra and lost a days work.
I could have purchased from a 3rd party company in England but decided to go direct through you.

Good advice and flexibility which helped us to make the decision immediately.