Amazing service! At first, I was worried as I have never shopped for Jellycats from a different company other than the original. In doing so, I messaged CuddleCloud about the delivery etc and they a... See more
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See what reviewers are saying
We love Cuddle cloud, the best collection of Jellycats! Fast delivery as we live out of Perth. Great sales as well!!
I'm so glad I found this site! As a longtime Jellycat collector (and mum to two little ones who are just as obsessed), it's not easy finding some of the rare or retired ones-but this shop has such a... See more
Company replied
Was happy with purchase was happy with price was happy with delivery time However I specifically asked for my package to be signature protected ( signature required on delivery) as I live in an area... See more
Company replied
Company details
- Gift Shop
- Baby Store
- Children's Toys Store
- Collectibles Store
- Corporate Gift Supplier
- Seasonal Goods Store
Written by the company
At Cuddlecloud, our story began in 2017 with a simple yet heartfelt goal: to bring joy to families and children through the softest, most lovable Jellycat plush toys. As an official retail stockist for our newsagency business, we started with Jellycat’s iconic bashful bunnies—plush companions that are kid-friendly, washable, and undeniably adorable. Little did we know, those bunnies would be just the beginning of an incredible journey. Over the years, we’ve witnessed Jellycat’s evolution into a beloved global brand, expanding its whimsical range to include everything from cuddly animals to quirky Amuseables that brighten up everyday life. Every Jellycat creation is a testament to their unique blend of charm, quality, and imagination, loved by fans of all ages. As Jellycat’s popularity soared, so did our passion for sharing their magic. This growth inspired us to step beyond the newsagency model and create Cuddlecloud—a dedicated retail brand designed to showcase the full range of Jellycat offerings and more. Today, we are proud to be one of Australia’s favorite full-range Jellycat retailers, trusted by families and collectors alike. We owe our success to the incredible support of our customers, friends, and community. Your love for what we do has made this journey possible, and for that, we are endlessly grateful. Whether you’re discovering Jellycat for the first time or adding to your collection, we’re here to bring a little extra joy, one cuddle at a time. Thank you for being part of our story. Here’s to many more moments of magic together!
Contact info
29 Broadway, 6009, Nedlands, Australia
- 0490427107
- info@cuddlecloud.au
- cuddlecloud.au
4.4
Excellent
31 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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We love Cuddle cloud
We love Cuddle cloud, the best collection of Jellycats! Fast delivery as we live out of Perth. Great sales as well!!
10 July 2026
Ordered online, great
Ordered online, my order was shipped in great time and the customer service was great.
9 June 2026
Reply from CuddleCloud AU
Thank you so much for your kind words, Sharma! 😊 We're so happy to hear your order arrived quickly and that you had a great experience with our customer service. We really appreciate your support and can't wait to welcome you back again soon!
Reply from CuddleCloud AU
Thank you so much, Geraldine! 💕 We're so glad we could help, and we're even happier to hear he's found a lovely new home. Enjoy your new little friend! 🩷
Need signature protected post
Was happy with purchase was happy with price was happy with delivery time
However I specifically asked for my package to be signature protected ( signature required on delivery) as I live in an area prone to crime. My package was sent without signature protected post and left out the front , spending over $150 i thought this would not be a problem, and if it was such a problem some communication would have been nice
7 May 2026
Reply from CuddleCloud AU
Hi Benjamin, thank you for your honest feedback. We're really glad to hear you were happy with the product, price and delivery speed, but we're genuinely sorry we missed your request for signature on delivery. We completely understand your concerns, especially given where you live, and we should have communicated with you if there was any issue fulfilling that request. We'll use your feedback to improve our process so this doesn't happen again. Thank you for bringing it to our attention
Reply from CuddleCloud AU
Thank you so much, Alexandra! 🩷 We're so happy you enjoyed our Jellycat collection. We love bringing together as many cuddly friends as we can, and we can't wait to welcome you back for your next favourite! 😊
Sent to the wrong address even when I…
Sent to the wrong address even when I changed on website and has not responded to any emails when asking to change address.
13 February 2026
Reply from CuddleCloud AU
Hi James, we're truly sorry to hear about your experience. This certainly isn't the level of service we aim to provide. Could you please send your order number and a few more details to info@cuddlecloud.au? We'll investigate what happened and do everything we can to resolve this for you as quickly as possible.
Love the quality of the toys
Love the quality of the toys. Value for money. My favourite go to shop! 🤗
6 February 2026
Reply from CuddleCloud AU
Thank you so much, Audrey! 🤗 It means the world to us that CuddleCloud is your go-to shop. We're so happy you're enjoying the quality and value of our products, and we can't wait to help you find your next favourite! 🩷
Reply from CuddleCloud AU
Congratulations, Kevin!! 🎉 We're honoured that a Jellycat got to be part of such a special moment. Wishing you both lots of happiness together, and we hope your cuddly friend will always remind you of the day she said yes! 🩷
Amazing service
Amazing service!
At first, I was worried as I have never shopped for Jellycats from a different company other than the original. In doing so, I messaged CuddleCloud about the delivery etc and they answered so promptly. My delivery came in TWO days, right before Christmas. I’m actually shocked. Beautiful service, amazing products and a great company. Merry Christmas and a happy new year CuddleCloud. I will be back to order more. ☺️❤️
24 December 2025
Unprompted review
Reply from CuddleCloud AU
Thank you so much, Indigo! ❤️ Your kind words truly made our day. We're so glad we could put your mind at ease and get your Jellycat to you in time for Christmas! It means a lot that you chose to give us a try, and we're thrilled you had such a positive experience. We can't wait to welcome you back for your next cuddly friend. Wishing you all the best, and thank you for being part of the CuddleCloud family! ☺️🩷
A great company to deal with
Fantastic service, product description perfect and my items arrived on time and packed well😊
2 November 2025
Reply from CuddleCloud AU
Thank you so much, Kerrie! 😊 We're delighted to hear everything met your expectations—from the product description to the packaging and delivery. Your kind words mean a lot to our small team, and we hope to welcome you back again soon! 🩷
Always a great experience at this…
Always a great experience at this store. Amazing customer service and products
12 August 2025
Reply from CuddleCloud AU
Hi Jenni,
Thank you so much for your kind words! 🌸 We’re so happy to hear that you’ve had a great experience with us and love both our customer service and products. Your support means the world to us, and we look forward to welcoming you back again soon! 💕
– The CuddleCloud Team
Reply from CuddleCloud AU
Hi Louise,
Thank you so much for your lovely review! 🐻 We’re thrilled to hear that you’re happy with your Charlie Bears and enjoyed our service. We can’t wait to see you back at CuddleCloud soon! 💕
– The CuddleCloud Team
Fabulous Service
Excellent and quick service. Easy to contact too, after selecting pick up by accident they were easy to contact and accomodate, organising my delivery to Adelaide immediately. Highly recommend.
2 June 2025
Reply from CuddleCloud AU
Thank you so much for your kind words! We're so glad we could quickly sort out the delivery to Adelaide for you. It was a pleasure helping out, and we truly appreciate your recommendation. Hope to see you again soon! 💛
Jellycat
The Bartholomew Bear Bathrobe Jellycat has been so hard to find, and this store had it in stock! Shipping was very quick!
7 May 2025
Reply from CuddleCloud AU
Thank you, Paige! We’re so happy we could help you get your hands on the Bartholomew Bear Bathrobe Jellycat—it’s such a favorite! Glad to hear shipping was quick too. Enjoy the cuddles! 🧸💛
Perth is so lucky to have CuddleCloud 🤍
1 March 2025
Reply from CuddleCloud AU
Aww, thank you so much, Innah! That means the world to us 🤍 We feel so lucky to be part of the Perth community and to have amazing customers like you!
Best site to buy Jellycats & other plushies!
I'm so glad I found this site! As a longtime Jellycat collector (and mum to two little ones who are just as obsessed), it's not easy finding some of the rare or retired ones-but this shop has such a dreamy range.
Everything was well-packaged, arrived quickly, and exactly as described. You can tell they really care about what they stock. Whether you're after a classic Bashful Bunny or something a bit more unique, this is the place to go. I'll definitely be coming back for more!
5 April 2025
Unprompted review
Reply from CuddleCloud AU
Thank you so much, Jasmin! 🥰 We're absolutely thrilled to hear that you and your little ones are loving our collection! It means the world to us to be part of your Jellycat journey—especially when it comes to finding those special, hard-to-find plushies. We put a lot of love into what we do, so hearing this truly makes our day. Can’t wait to help you grow your dreamy collection even more! 💖🐰✨
Jellycat Huge Curly Bunny plush
Gorgeous new release Huge Curly Jellycat Bunny plush. Packaged very well. Great quick delivery. Great communication. Highly recommend CuddleCloud.
30 March 2025
Reply from CuddleCloud AU
Thank you so much, Jenny! 😊 We're thrilled to hear you love the new Huge Curly Jellycat Bunny — it’s such a cuddly favourite! 🐰💖 So glad everything arrived safely and quickly. We truly appreciate your kind words and recommendation. Hope to see you again soon at CuddleCloud! ✨
Reply from CuddleCloud AU
Thank you so much, Ashleigh! We’re thrilled to hear you had a great experience. Your support means the world to our little business! 😊💛
Outstanding customer service
Outstanding customer service, always go above and beyond and respond really quickly! Were kind enough to send me a photo of a few to choose from! Order was posted immediately and packaged really well. Would definitely buy from again
31 March 2025
Reply from CuddleCloud AU
"Thank you so much again, Ebony! 😊 We're thrilled to hear you had such a great experience. We always love helping our customers find the perfect pick! 💕 Hope to see you again soon!
Reply from CuddleCloud AU
Thanks, Kate! So happy to hear you had a great experience. 😊 We appreciate your support and hope to see you again soon! 💕
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