Cruceros.com Reviews 97

After they sold you, no more support. I wont ever recommend to get a cruise from this agency, is always better to do it with cruise line directly. When you buy with agency you can never talk to cruise company directly they tell you you have to talk to agency and they never return your calls. Also they never give you specific support telling you what visas do you need. AND IS NOT TRUE RATES ARE CHEAPER. Also they guaranty a good cabin and you get the worst with obstructed views.

The company is efficient for booking cruises—as long as there are no unexpected issues. However, if you need to make any changes, such as switching cabins, correcting passenger names, dealing with a cancellation, etc., they either do not respond or take an extremely long time to get back to you.

We have booked with them four times and experienced problems twice. Most recently, they promised us a cabin close to another we requested, but after payment, they assigned us a cabin far away with an obscured balcony, citing an inaccurate NCL cabin map. After requesting a correction, we have been treated poorly; it has been a week already without resolution, and they now claim we must wait another week—without assuring us that the current price will be honored while we wait. Instead of making any price commitment during their communication with NCL, they simply blame the cruise company for the delay.
I would expect at minimum a commitment to maintain the original price while the issue is being discussed with NCL.

For reference, NCL confirmed that the current price difference is only 13€, but warned that it could increase over time, which is why we have insisted on a price guarantee. When speaking by phone, the company’s customer service has been unhelpful and dismissive, only promising to “keep emailing NCL.”

When we asked to speak to a supervisor, we were told none was available.

I tried to book a cruise on cruceros.com for USD 1,678, the price that was clearly advertised on their website. I filled out all my personal details, received a contract number, and everything seemed confirmed.

Then they called me and said it was a “website error” and the real price was more than double.

This is misleading advertising. They don’t let you pay directly online and change the price once they contact you. Be careful — I do not recommend this company.

I am extremely disappointed with the customer service I received after purchasing my cruise package through your platform. While your team was responsive and helpful before the sale, everything changed once the payment was completed.

After booking, I experienced a complete lack of interest or follow-up from your side. It seems that once you secure the sale, customer support becomes a low priority. I had important questions and concerns regarding my reservation, but I received no clear responses, and it felt as if my inquiries were being ignored.

This shows that your priority is just to sell the package, with little to no care about the customer experience afterward. A company that promotes itself as a cruise specialist should value customer service from start to finish not just until the payment is made.

I hope this feedback is taken seriously and that you improve your post-sale service for future clients.

Just booked my 7 nights cruise through cruzeros and was served by an agent by the name Emilio. I must appreciate Emilio's efforts in helping us plan this group cruise for about 15 people joining in from different countries. Emilio helped us find a cruise to our desired destinations and made the booking process very simple and easy for all of us. At first we were questioning the legitimacy of cruzeros but Emilio provided us with all information we required and was super responsive to every query our group had. Emilio managed to get us deals that no other cruise booking website could match! Super excited about our upcoming cruise and from now on every cruise I book in the future will always be through Cruzeros! Thank you for everything cruzeros and Emilio!

EMILIO, Excellent!!!
Very cooperative travel agent!!!
First of all,Emilio was very efficient and helpful with our big group bookings from different part of the world(our family gathering,Canada/Germany/Kenya).
He really helped us in terms of how to pay from different parts of world,immediate responses for our large group bookings and issues..This mix (different ages and nationalities) large group booking would not have been possible without Emilios assistance throughout.
We will definately book with cruceros if Emilio is there ( we loved how smooth our booking procedures were).
We highly recommend cruceros site for booking cruises,and especially travel agent Emilio for his great patience and help!
Our entire group adores cruceros and Emilio, Thankyou soo much!!!🙏

Very good service and they found a very good Last Minute price...!!!
The cruise ist great!!!
Thank you very much!!!