ClipMyHorse.TV Reviews 

They double debited my account and refused to refund me. Would not recommend them. I was warned about the service.

I subscribed for 12 months and cancelled my subscription a week BEFORE my renewal date on the ClipMyHorse website. I was surprised to find more that $502 (Australian) was charged to my bank account for another year. I IMMEDIATELY emailed them and told them I had cancelled it a week earlier. The customer service agent said there was no record of that in their system and refused my request for a refund on the first day of my new unauthorised subscription. I have filed a dispute with my bank. I will never subscribe to ClipMyHorse again. I'm especially annoyed because I was asked (and agreed) to be interviewed by a member of their content/marketing/operations team and happily did a an interview with that person on how I use the service and on suggestions for improvement. Now I want nothing to do with them ever again.

I do not criticize the price....high...but that's the market rule...what is incredibile to me: Italian language is not an option. There are all the EU languages bu Italian. Blame on this media!!

ClipMyHorse may show all kinds of equestrian sport but in it is a total scam. They are also in violation of every consumer, and most likely data law, within the European Union and their home country of Germany.

The fact they are an official partner to the International Equestrian Federation, and its sub partners says quite a lot about the corruption in the sport.

Cause if and when you sign up for an account you can never leave...

Even if signing up for a free subscription they will eventually, and very much unlawfully, consider that to be a purchase agreement and charge you money without asking for your consent nor inform you before they do. This can happen years after signing up!

Since they require a credit card when one sign up, even for a free account, they do have the access to charge you the money.

Cancelling your ClipMyHorse account is basically impossible. Getting someone "on the line" to make a complaint even harder.

Their customer service is as bad as it can bee and even though being an equestrian nutter I would not recommend anybody to sign up for this bogus service cause when you're signed up and in their system you cannot get out and they will make you pay.

Horrible experience. I do not recommend at all subscribing for the service. Once you subscribe, you do not receive any notice of an incoming payment. They do not give any notice about the renewal, and increase the price without informing you. Then, we you try to cancel the subscription, they make it very difficult to cancel without having to pay. They basically scam you and make you pay for something you didn’t even use. They make up their own rules and don’t follow their own terms and conditions. AVOID

Absolute scam. Keep away from this platform.
I made a mistake and didn’t read through terms of contract and signed up to watch ONE exact show, unfortunately I had to pay an enormous amount for the entire year. It’s more expensive than any streaming platform, very unintuitive, I wanted to watch a specific rider compete, watched the stream through and through and didn’t see them (I know for sure they competed). I’m furious I got scammed with this platform. They use some AI based debt collection company, I have paid more, than I should, 6 months after cancelling my account the bills keep coming. Every month is the same : an email saying I have a debt to clipmyhorse, I pay, there’s information that there’s no more debt on my account and then next month I get another e-mail… I wrote endless amount of emails asking for explanations, but no answers from both companies. Absolute scam…

Dreadfull coverage, keep dropping out, paid Badminton tv again for limited viewing, complained and told to update Wi-Fi which has no problems on other streaming apps, sort it out, won’t be renewing!!!

Do not recommend clipmyhorse. I was told I have to renew my subscription for another year while the rate went 70%up. I tried to cancel the subscription and could not find a way to do it. When I messaged them to cancel it for me they told me it is too late and I have to pay them for the whole year. They send a debt collecting agent after me with threat of taking me to court.

I would give 0 stars if possible. It costs so much for such a limited service. It’s not user friendly at all. Unfortunately there is no alternative.

Totally overpriced - say they cover a show but they cover one ring at that particular show - which is what I paid sub for and as such didn't see any of my horse jumping, great when you're in hospital and you can't watch what they advertised was on!!!
How they can charge over £200 a year for a very limited service is awful
Would love to give them another go if you could pay and cancel at the end of each month to see if they have improved but I can't warrant spending all that in this climate

Disgraceful. I purchased a years subscription and after the year figured that was the end of it. I didn’t notice they charged me the next year for another year’s subscription until the third year when I got charged a years subscription out of the blue. There was no renewal emails so there was no opportunity to cancel the subscription prior to service. I emailed the DAY they charged me over $400 CDN because I saw it on my screen and asked for a refund as I would not be using it and had removed the app over a year ago! They refused saying the agreement was that we have to cancel the subscription the day before the charge!!!! This is BS. They admitted they don’t email out a renewal notice - how convenient. I really believed the first years subscription was based on just a year and didn’t realise they would be charging annually. So wrong. So very very wrong. What ever happened to a consumers right to cancel a service they don’t want within 30 days? I didn’t request it, I don’t use it, I won’t use it for the year they have charged me because I have no need of it. I notified them IMMEDIATELY to make sure they new I wasn’t using it and yet they still refuse to return this annual subscription despite the fact that I won’t be used (and they got last years subscription for free as well). DISGRACEFUL

A brilliant idea although often the combination you want buffers
I understand that there is a new subscription range and viewings are limited - trying to see what this is but not clear

My experience with ClipMyHorse.TV has been extremely negative and disappointing.

The prices are completely disproportionate to the actual quality of the service provided. One would expect a reliable and truly “premium” platform, but instead receives a mediocre product that does not justify the costs in any way.

Customer support is inadequate: slow, generic, and largely unhelpful. When contacting support about concrete issues, especially regarding subscription management, the responses fail to provide clear answers or real solutions.

The most critical issue is the subscription cancellation process, which is unnecessarily complex, unclear, and frustrating. Information is fragmented, the steps are not straightforward, and the overall impression is that the process is deliberately complicated to discourage cancellation. This is not an isolated case, but a problem reported by many other users.

From a technical standpoint, the experience is also disappointing: a poorly designed interface, unstable streaming, and overall weak usability for a paid service at this price level.

The final result is a strong sense of lack of transparency and respect toward the customer.
You do not feel like a valued user, but rather like a customer being retained at all costs.

Ultimately, this feels like a service designed to make leaving difficult rather than to deliver real value.
Best avoided.

Member and contract for over a decade.

Suddenly charge 4 times the amount for the same contract. Without notification!!

Way overpriced and bad customer service

Impossible to cancel subscription – ended with reminders and debt collection.

I attempted to cancel my subscription already in summer 2025 by following ClipMyHorse’s cancellation procedure on their website exactly as instructed. I never received a confirmation, but had no reason to believe the cancellation had not gone through.

Months later, I suddenly received payment reminders and additional fees, and the matter was subsequently passed on to a debt collection agency.
Since then, I have attempted to cancel the subscription multiple additional times via their online form, without success. Support repeatedly claims that they “cannot see any cancellation” and suggests that I must have missed a step — despite the fact that many other customers report the exact same issue here on Trustpilot and on Facebook.

Most concerning is that ClipMyHorse:
- does not acknowledge potential system or process failures
- offers no practical or reasonable solution
- unilaterally declares the case “closed”
while still maintaining a financial claim against the customer.

As a customer, you are effectively held financially responsible for a cancellation process that does not work in practice.

Based on this experience, I cannot recommend subscribing to a service where it appears to be easy to sign up, but extremely difficult to cancel.

The price increase is ridiculous! Almost €100 extra for lesser and lesser shows i watch. Plus the app on my tv never seems to work, always buffering or "no internet connection" while my tv is connected to the internet. I cancelled my subscription unfortunately to late...

First of all the price increase is realistic for what you get.. There is NO other platform that offers you what Clip My Horse gives you. I can watch when I want and what I want. I can search horses and riders. Honestly, its the best platform. Worth the cost.

I wouldn't have minded paying the increased price of the membership, however, limiting search to 40 per month and increasing the annual cost of the membership at the same time is unacceptable to me, and thus, I will be cancelling my membership.

Customer service.... The "clips" are awesome, of course but your responsiveness is outstanding. While all I needed was simply to change my email address, your service was quick and efficient. So nice to see when many online services are comparatively lacking. Thank you ClipMyHorse!