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CellMyPhone Reviews 

204
•
TrustScore 5 out of 5

4.8

Electronics Store
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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company, consistently praising the quality of the products received. Customers frequently highlight items arriving in immaculate or like-new condition, often exceeding expectations for refurbished goods. The delivery service is consistently described as super fast and efficient, with many purchases arriving sooner than anticipated. People also commend the excellent service and helpful staff, who are noted for their honesty, clear communication, and willingness to resolve issues. However, some customers also noted occasional minor problems with products or accessories upon arrival. These instances were typically met with swift and professional resolution, including replacements, ensuring overall satisfaction.

What people talk about most

Product

Users describe positive interactions with product, often highlighting excellent quality and great value for... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and efficiency. Many... See more

Service

Consumers find service to be positive, with many reviewers highlighting excellent service, great products,... See more

Quality

People report positive experiences with quality, with many customers stating that products exceeded their... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and dedication.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was sceptical about buying a refurbished phone, but that was my budget so but the bullet. Found CellMyPhone on TradeMe and am over the moon with my purchase. The phone is in immaculate condition... See more

Rated 5 out of 5 stars

I was particularly grateful for the speedy service, as I'm heading away on a trip, and feared that the phone might not arrive in time. I think it arrived within 48 hours. Getting the free case AND... See more

Rated 5 out of 5 stars

Your after sale support was top notch. When I reported an issue with a keyboard that came with the iMac I purchased, you replaced it in record time. The iMac btw is fantastic and has solved the pro... See more

Rated 5 out of 5 stars

Honest description of item. Upon arrival it looked mint. From order to door quick delivery. Would definitely buy from them again if in the market. Highly recommend. Jim.

Company details

  1. #1 of 7 best companies in Electronics Store
  2. #1 of 3 best companies in Cell Phone Accessory Store
  3. #1 of 6 best companies in Cell Phone Store
  4. #3 of 6 best companies in Computer Accessories Store
  5. #2 of 6 best companies in Computer Store
  6. #2 of 4 best companies in Watch Store

Written by the company

Based in Auckland, we are a Kiwi owned and operated technology company, fully licensed as second-hand dealers, with a small team boasting more than 15 years of combined experience in the industry. We specialize in buying and selling brand new and pre-owned mobile phones, tablets, computers and other electronics. We focus on a more budget-friendly range of products with a strong emphasis on quality control and customer service. Customers enjoy fast NZ-wide shipping, along with a 12-month warranty and a 14-day return period on all purchases. We really mean it when we say this is Tech You Can Trust.

Contact info

4.8

Excellent

TrustScore 5 out of 5

204 reviews

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4.8

All reviews

(204)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent service & products

Excellent service, great products, and outstanding value for money. I accidentally ordered the wrong product, but the team at CellMyPhone went above and beyond to help me resolve the issue and ensure I received the one I needed. Their customer service is fantastic, and the product quality exceeded my expectations. Very speedy delivery too. Highly recommended!

2 July 2026
Rated 5 out of 5 stars

No longer sceptical

I was sceptical about buying a refurbished phone, but that was my budget so but the bullet.
Found CellMyPhone on TradeMe and am over the moon with my purchase. The phone is in immaculate condition and there have been absolutely no hiccups.
The battery is exactly what was stated so no surprises there.
Phone arrived super fast and packaged well. Thanks so much!

24 June 2026
Rated 5 out of 5 stars

The phone arrived the very next…

The phone arrived the very next morning, and I had been given very clear instructions on how to set it up. It looks like new and goes perfectly. I would not hesitate to to use this company again.

5 May 2026
Rated 5 out of 5 stars

Good honest dude

Good honest dude, exceptional service and fast shipping / response time IF something goes wrong. I would recommend to anyone who wants an iPhone of some description.

8 April 2026

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