Velkommen til Café Korn Reviews 

1,087
TrustScore 4 out of 5

3.8

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Company details

  1. Restaurant
  2. Cafe

Written by the company

Når du træder ind hos os, ønsker vi, at du straks mærker det: følelsen af at lande et sted, hvor der er rart at være. Duften af friskbrygget kaffe, stemningen af rolig musik og lyden af små samtaler, der skaber den varme atmosfære, vi er så stolte af. Café Korn er skabt som et frirum – et sted, hvor du kan sænke skuldrene, tage en pause fra hverdagen og blot nyde øjeblikket. Vores caféer er indrettet med omtanke, så du både kan finde hjørner til fordybelse, borde til en hyggelig frokost med en ven og rammer, der passer perfekt, når hele familien skal samles. Vi tror på, at en café ikke kun handler om mad og drikke; den handler om den følelse, man får, når man sidder der. Den følelse vil vi gerne give dig.


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3.8

Great

TrustScore 4 out of 5

1K reviews

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3.8

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(1,087)

582 reviews in the last 12 months

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Rated 1 out of 5 stars

Really crappy customer service

I recently visited Café Korn and had a deeply disappointing experience due to the unprofessional and rude behavior of the waitress who turned out to be the manager, Patricia. My baby was crying and needed warm formula, so I politely asked for a half glass of hot water. Patricia bluntly told me she had a backlog of orders and couldn’t help immediately. She proceeded to make the coffees I had ordered first and placed them on a tray. Only after that did she pour the hot water into a glass.

When I asked her to move the water into a larger glass so that my baby’s formula bottle would fit, she complied, but her attitude was dismissive. While waiting for the formula to warm up, I confronted her about prioritizing the coffees over my urgent request. She was reluctant to give her name, claiming to be the manager and responsible for reviewing reviews (hi, Patricia!). She insisted on following her order list, which I understand, but she blatantly lied when she said the coffees were not for me.

The entire encounter was extremely frustrating and highlighted a lack of empathy and basic customer service. Patricia did not offer a single apology, only stating that she had her “invisible” orders to take care of. It made me wonder if the poor service was because I spoke English.

Extremely rude service, very unhelpful, and a clear message that the customer is definitely not right in this establishment, nor is their hungry, crying baby. Avoid this place if you expect any level of basic courtesy or respect.

3 July 2024
Unprompted review
Rated 1 out of 5 stars

You just lost a customer

I will write in English as that is my mother tongue.
Cafe´Korn generally has good sandwiches. I prefer to order them as "take away" rather than dining in as the service is very "hit and miss". It can be good, but it can also be bad.
I would generally order a sandwich to go for 69kr. For my latest order I was charged 139kr and the only added item was a hand full or so of potato chips. How is it that adding potato chips to my order without notifying me in advance that this was a new addition would justify a doubling of the charge of my order?
So even though you charged me double, you have lost a customer.
I am quite sure you do not care, but that's why Trust Pilot is a useful platform to share experiences and/or complaints.

2 March 2024
Unprompted review
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