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Endy Reviews 

61
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the helpful and efficient service, noting quick resolutions and pleasant interactions. Many also highlight fast delivery and impressive product quality, describing mattresses as comfortable and durable. However, some people were dissatisfied with customer service, citing long wait times, unhelpful responses, and difficulty reaching a live agent. Others reported issues with order tracking, unexpected delays, and problems with missing items. A few customers also experienced product failure or felt the trial period terms were not clearly honored.

What people talk about most

Product

Users describe ambiguous interactions with product, with many customers expressing satisfaction with the... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the helpfulness... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising the quick and easy... See more

Order

People report ambiguous experiences with order, with some customers praising helpful customer service... See more

Service

Consumers find service to be positive, with many reviewers highlighting quick, fair, and effective customer... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Seems this company tries hard to provide an excellent product with good service. But like so many companies, wait times on the phone really taints an otherwise 5 star experience. At least they have a... See more

Company replied

Rated 4 out of 5 stars

I am happy about the fact Endy mattresses are Canadian made. The fast shipping, next day delivery, is an excellent service.

Company replied

Rated 4 out of 5 stars

It was as easy as 1-2-3 Family & friends review & sleeping on a Endy mattress was an easy decision for me.

Company replied

Rated 4 out of 5 stars

Delivery was fast. Website is user friendly.

Company replied


Company details

  1. Mattress Store
  2. Bed Shop
  3. Bedding Store
  4. Bedroom Furniture Store
  5. Furniture Store

About Endy

Written by the company

Endy logo

Since 2015, Endy has been dedicated to one thing: making great sleep accessible for all. With a decade of industry leadership, we've redefined convenience, comfort, and quality to deliver exceptional sleep from coast to coast.

Our Canadian-made mattresses are designed to deliver the ideal balance of comfort and support. Loved by over 1 million happy sleepers, Endy has earned its place as Canada's most trusted mattress-in-a-box brand for 8 consecutive years.

Right now, every Endy mattress comes with $550+ in free bedding (sheets, pillows, duvet, and mattress protector!) so you can enjoy a complete, comfortable setup from your very first night. At Endy, we believe that when you sleep better, you don't just wake up—you Rise to Shine.

365-night trial

365-Night
Trial

Fast and free shipping

Fast and
Free Shipping

15-year warranty

15-Year
Warranty

Financing

0% APR
Financing

Shop Canada's Best Mattress

Our Promise

Free 1-day shipping, 15-year warranty and 365-night trial!

Enjoy fast & free shipping to all Canadian provinces. In-stock orders ship out in just 1 day! Each Endy Mattress is built-to-last and backed by a 15-year limited warranty. Plus, mattresses are covered by a 365-night trial. That gives you more than an entire year to decide if you love it as much as our 1 million happy sleepers.

Contact info

3.5

Average

TrustScore 3.5 out of 5

61 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 47% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.5

All reviews

(61)

51 reviews in the last 12 months

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Rated 5 out of 5 stars

Best Bed I Have Had In A Very Long Time

Fast delivery. We have just slept on it for one night and it was AMAZING!!! It came out of the box and was ready to use immediately. Did not smell any off gassing. I love this bed. We were kept up to date with how it was progressing and it came when it said we would get it. I have had two knee operations since December 23, 2025 and this was the best sleep I have had in 6 months. It supports your whole body. And the price is VERY reasonable and the delivery is free.

14 July 2026
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Reply from Endy

Thank you Keith! We're so excited to hear this! Hope you're having the best sleep ever! Take care

Rated 5 out of 5 stars

All I can say is WOW

All I can say is WOW, I had the best sleep ever. I injured my back about 5 weeks ago and when I woke up in the morning it hurt. When I woke up this morning I couldn’t believe the difference.
When we received it we thought they sent us the wrong one as the package appeared to be too small, so before we unwrapped it I phoned Endy to say did you send us the correct mattress? They answered within 5 minutes and explained how it was packaged and also that if we were not satisfied they would “free of charge” have it picked up and exchanged, now that’s service. The lady was very nice on the other end.
We also liked the fact that it was Canadian made.
I heard about this product through a friend that knew we were thinking of getting a new mattress. We went to her home to try it out and we were sold on it. She said the customer service is amazing and she was right.
Delivery was amazing and they keep you informed by a tracking number. The box was damaged when it arrived which was another reason we called customer service. The lady said it should be fine because of the way it’s packaged, but could be returned if not satisfied. It was perfect inside, no issues.
All and all what more can I say? I will be singing Endy’s praises to everyone I know. Also, the price is extremely reasonable and worth every penny.
Thank you Endy.

14 July 2026
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Reply from Endy

Hi Katharine, Thanks a lot for your kind words! I'm so sorry to hear about your accident, and am also super happy to know that you are finding comfort in your choice! I feel happy that we we were able to live up to your expectations. Please feel better soon. Take care!

Rated 3 out of 5 stars

Delivery tracking improvement needed

I think you have a great product however your tracking process for shipments leaves a lot to be desired. I was originally informed that my order was coming on the 10th and it finally arrived on the 14th. Also a window for delivery time was never given which makes it very diffuclt when you are delivering to an apartment building.

7 July 2026
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Reply from Endy

Hi Sandra, I sincere apologize for the delay in receiving your order. I deeply regret it. Unfortunately for us, once the items are out of our hands, we must rely heavily on our carriers for the delivery. Hope you are enjoying your purchases though. Take care!

Rated 4 out of 5 stars

Seems this company tries hard to…

Seems this company tries hard to provide an excellent product with good service. But like so many companies, wait times on the phone really taints an otherwise 5 star experience. At least they have a call back service. These wait times for human help must be intentional.

14 July 2026
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Reply from Endy

Hi David, we have had a huge order rush for Canada Day so there was an exceptional wait time on phones. I sincerely apologize to you for the inconvenience. Hope your issue has thus been resolved. Thank you!

Rated 2 out of 5 stars

Being on hold for 43 minutes

Being on hold for 43 minutes

14 July 2026
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Reply from Endy

Hi Rick, we have had a huge order rush for Canada Day so there was an exceptional wait time on phones. I sincerely apologize to you for the inconvenience. Hope your issue has thus been resolved. Thank you!

Rated 5 out of 5 stars

I Made a mistake when ordering

Made a mistake when ordering and they actually answered there phone. that does not happen often. Thank you for having a phone#. Haley was great, fixed my order. And know what she was talking about. Employee of the day !!

7 July 2026
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Reply from Endy

Hi Deborah, thank you so much for your kind words. I'll let Hailee know this, she'll be elated. Take care!

Rated 1 out of 5 stars

I had to order a new mattress because…

I had to order a new mattress because Andy would not replace my previous mattress. They were very rude and not very helpful. in addition, I’ve been through this process with the brick mattress and the issues I had with them prior to come into Indy. They replaced my very first purchase three times. I don’t know what makes you guys so special but you’re not. So don’t give me that we’re only authorized one bullshit.

5 July 2026
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Reply from Endy

Hi Ruth and Sam, I'm so sorry you felt that way, it is definitely not nice to know that at all. Having said that, I hope you understood where we were coming from. We can allow one complimentary replacement for your mattress under warranty. We are not able to get authorization on multiple replacements on a single order. My sincere apologies! But I am glad to see that you eventually placed a new order yesterday using the 15% OFF discount, which is wonderful.

Rated 5 out of 5 stars

Great

Easy and quick delivery

3 July 2026
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Reply from Endy

Aww thank you so much Lisa! I'm so glad to hear that you had a good experience! That's absolutely wonderful! Yay!

Rated 5 out of 5 stars

I needed to replace an old mattress in…

I needed to replace an old mattress in the guest bedroom and chose Endy after seeing a Facebook ad and researching reviews. I received it quickly 2 days after ordering and this 70 yr old lady was able to unbox and set up by myself in minutes. My daughter slept great and no complaints of a sore back any more. I tried it after she left and being a side sleeper I had no shoulder pain upon waking. Thank you Endy!

11 June 2026
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Reply from Endy

Hey Debra, I'm so happy to hear this. This is wonderful that you had a seamless experience and that you're really enjoying your purchase and having the best sleep ever!

Rated 2 out of 5 stars

When I ordered my mattress

When I ordered my mattress, it said it would be here as early as Sunday but there has been no update to the shipping. I would’ve never ordered it if I knew that I’d be waiting in limbo for my bed.

3 July 2026
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Reply from Endy

Hi Chantal, my sincere apologies that you hadn't received shipping info yet. Your mattress is on the way from our facility via Frontier. The warehouses do not process orders over the weekend, which is why it took a couple of days more. I hope you're going to enjoy your new bed. We're here if you need anything at all. Take care!

Rated 5 out of 5 stars

Audrey was extremely helpful in…

Audrey was extremely helpful in resolving an issue for me. I appreciate her time and energy.

3 July 2026
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Reply from Endy

Hi Kelsey, I'll make sure Audrey gets to hear this, she'll be so happy! Thank you so much fr your kindness and taking the time to write the review, truly appreciate it !

Rated 5 out of 5 stars

Great mattresses

It was easy to shop, compare mattresses and purchase the mattress we wanted. This is our 4th Endy mattress, now everyone in our house has one and they are amazing and durable! Our oldest one is 6 years old (approximately) and still feels new!

25 June 2026
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Reply from Endy

Hey Morgan, I'm so happy to hear this. This is wonderful that you had a seamless experience and that you're really enjoying your newest purchase just as much and having the best sleeps!

Rated 4 out of 5 stars

Delivery was fast.

Delivery was fast.
Website is user friendly.

16 June 2026
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Reply from Endy

Hey Susan, I'm so happy to hear this. This is wonderful that you had a seamless experience and that you're really enjoying your purchase!

Rated 1 out of 5 stars

Poor customer service access

Second endy is en route. But as I was ordering, the deal I had was removed and there is no way to contact a person despite chat saying live agent. Now I was left to order as is or miss out on delivery when I needed the item. Very frustrating process. Also says a delivery date but not a range, so hoping it comes on time.

** the response is incorrect. I did not get the enhanced sleep set I ended up getting the basic sleep set. My order came a day late. I could never speak to a live agent...

15 June 2026
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Reply from Endy

Hi Cynthia, thank you for sharing your experience with us, appreciate your making the effort. I pulled up your order and can confirm that you got the Blanket as well as the sleep set with your mattress at no cost at all. As for the delivery, I have now roped in our Shipping Issues team to monitor this for you. Hope this assures you. Thank you!

Rated 1 out of 5 stars

2 orders canceled by Endy

I ordered twice and both orders were canceled by Endy. I called customer service the first time and they said to try again. For the second order I decided to email when it was canceled. The email Lumo is an AI which I did not appreciate. It was not helpful and just repeated that they did not know what went wrong and that I should just try again. I would have rather communicated with a human so that they could investigate the issue and not just tell me to try again.

I’ve ordered for a third time, I am hoping the order goes through.

16 June 2026
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Reply from Endy

Hi Amelie, thank you for sharing your experience with us, appreciate your making the effort. As far as I can tell, typically orders may not flow through the system if there is a mismatch of information on the shipping and billing information. This is done primarily to protect both parties from potential scams. I'm really sorry for the inconvenience. My sincere apologies.

Rated 4 out of 5 stars

I am happy about the fact Endy…

I am happy about the fact Endy mattresses are Canadian made. The fast shipping, next day delivery, is an excellent service.

16 June 2026
Endy logo

Reply from Endy

Aww thank you so much Susan! I'm so glad to hear that you had the best experience ever! That's absolutely wonderful! Yay!

Rated 5 out of 5 stars

I love my Endy mattress and it came…

I love my Endy mattress and it came with free bedding and pillows! Super comfy!

14 April 2026
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Reply from Endy

Thank you for sharing your feedback, Yoshi! We're so excited to hear from you. Hope you're having the best sleep ever! Take care.

Rated 5 out of 5 stars

Fantastic Company

Fantastic products, great quality, fair price and quick delivery. Customer service is quick, fair and effective. A model to be followed by other companies.

1 June 2026
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Reply from Endy

Hi Richard, thank you so much for the kind works of appreciation. This means a lot, really! Encourages us to do even better.

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