The instructions are clear. The option of paying back is fair and many options (terms of instalment) making it doable.
Company replied
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See what reviewers are saying
Not worth 1 ⭐️ Bad communication and false facts! Really easy to get paid for some paperwork, sending false bills, in order of EasyPark Nederland to steal money from you for less than 2 hours parked w... See more
Company replied
The team that is operating! Should be an example to the rest of the similar organizations. And thanks for your patience and understanding.
Company replied
They emailed me claiming I owe a company money I've never used, my first thought was fraud? But after doing 5mins research there are countless others reporting the same thing. I'm really not sure what... See more
Company replied
Company details
Written by the company
coeo is een credit management specialist. coeo Incasso ondersteunt bedrijven bij het uitvoeren van hun debiteurenbeheer en het incasseren van openstaande facturen middels een klantvriendelijk incassotraject. Onze opdrachtgevers zijn bedrijven en organisaties in zowel Nederland als daarbuiten. Bij coeo Incasso streven wij naar de best mogelijk manier om betalingsachterstanden op te lossen. Onze focus ligt op het creëren van een optimale klantervaring gedurende het gehele incassotraject. Ons doel is dan ook om klanten op een zo eenvoudig mogelijke wijze zijn of haar openstaande facturen te laten betalen. Heeft u van coeo Incasso een bericht ontvangen of bent u door ons gebeld? Dan is de kans groot dat u één of meerdere facturen van onze opdrachtgever(s) niet heeft betaald.
Contact info
Wilhelminakade 153, 3072AP, Rotterdam, Netherlands
- 010-4145444
- info@coeo-incasso.nl
- coeo-incasso.nl
2.8
Average
623 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 36% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I paid an absurdly high price for…
I paid an absurdly high price for something that was never used. N26 bank is garbage for charging me this.
26 July 2026
Unprompted review
200% percent interest on swapfiets…
200% percent interest on swapfiets collection payment. EU Late Payment Directive (2011/7/EU) and national consumer protection standards, recovery costs must be reasonable and reflect actual administrative expenses. A fee that is 200% of the original debt does not meet the legal standard of proportionality.
24 April 2026
Unprompted review
it was easy and quick
17 November 2025
Unprompted review
The team that is operating
The team that is operating! Should be an example to the rest of the similar organizations. And thanks for your patience and understanding.
25 September 2025
Unprompted review
Reply from coeo Incasso
Many thanks for your positive review. Kind regards, coeo incasso
I just don't u derstand how they can…
I just don't u derstand how they can put 40€ charge fee just because they sent an email with link to pay? This needs to stop.
We are not rich and they are getting richer from us.
17 September 2025
Unprompted review
SCAM company wasting my time
During a trip to amsterdam I used a scooter rental called CHECK, I filed my card with them through paypal. However, instead of charging the card they sent the invoice to this dunning company. I've tried to get into contact with CHECK but they told me its not their responsibility and to contact COEO, Ive been charged extra fees tripling the original cost without any explanation to why my original payment method wasnt charged the full amount. All emails from this comany have been sent to my spam folder so I wasnt able to see them for months. I cannot even sign into the COEO website because I have a UK postcode and it is the wrong format and cannot be entered. It has been a nightmare trying to come to a resolution so I'll have to wait to go to court (if they ever take me). Luckly I have documented every step so that will be a easier way to resolve this.
29 July 2025
Unprompted review
Scam…
Got an invoice for something I’ve never used. Like over a hundred euros for parking??? Not even my name on the invoice. Scam big scam.
28 May 2025
Unprompted review
Reply from coeo Incasso
Dear Maria,
Thank you for your review. It is obviously not our intention to contact you about a claim that is not intended for you. If you suspect fraud or misuse of data, we advise you to report this to the police. You can send a copy of the report to info@coeo-incasso.nl, quoting your file number. We will then handle this carefully.
Kind regards,
coeo Incasso
I have no idea who they are
I have no idea who they are, no idea who their client is, nothing explained, just a request and demand for £95. I am going to contact the financial ombudsman and trading standards, because in the UK you must explain a debt in depth, not just demand funds and threaten court action.
2 May 2025
Unprompted review
Reply from coeo Incasso
Dear customer,
Thank you for your review. We understand that receiving a payment request unexpectedly can be frustrating, especially if you are unfamiliar with the matter.
Please be assured that coeo is a registered and certified debt collection agency. All our communications are based on legal claims issued by our clients. We always aim to provide clear and detailed information regarding the claim, including the original creditor and the reason for the outstanding amount. If any information is unclear or missing, we kindly ask you to contact our customer service, so we can explain the situation and help you further.
You can reach us via our online chatbot at www.coeo-incasso.nl, by phone at +31 (0)10-4145444, or by email at info@coeo-incasso.nl. Please include your reference number if available.
We also take complaints seriously. If you believe the claim is unjustified or handled incorrectly, please feel free to submit a formal complaint via www.coeo-incasso.nl/klacht.
Kind regards,
coeo Incasso
Scammers, bad company or gross incompetence.
They emailed me claiming I owe a company money I've never used, my first thought was fraud? But after doing 5mins research there are countless others reporting the same thing. I'm really not sure what's happening but this looks like a scam from a dodgy company? How eles can all the false claims be happening?
10 April 2025
Unprompted review
Reply from coeo Incasso
Dear MadCapLaughs,
Thank you for sharing your feedback. We regret to hear that you are concerned about the legitimacy of our communication.
Please know that coeo Incasso is a certified and regulated debt collection agency. We act on behalf of verified creditors and follow strict guidelines, including those set by the Dutch association of debt collectors (NVI). If you have received a message from us and believe it was sent in error, we strongly encourage you to get in touch with us directly. This allows us to verify the case, clarify the details, and resolve any possible issues.
If you suspect identity fraud, we recommend reporting it to the relevant authorities and sending us a copy of your police report via email (info@coeo-incasso.nl). Don’t forget to include your reference number in the subject line.
We’re here to help and clarify any misunderstanding. You can also reach us via our online chatbot or by phone at +31 (0)10-4145444.
Kind regards,
coeo Incasso
I have checked klarna AB I do not have dept
I have checked klarna AB i do have a account, but have no previous or current purchases! I have received a dept letter from these people for £190.32 that I have not used!!! scammers!!!
25 March 2025
Unprompted review
Reply from coeo Incasso
Dear Joyce,
Thank you very much for sharing your experiences and expressing your disappointment and frustration. We are very sorry to hear about the problems you have encountered with regard to a (probably) fraudulent order and the subsequent collection procedure. It has never been our intention to cause you an unfair or stressful experience.
Do you suspect misuse of personal data? If you believe that fraud has been committed, please send a copy of your report to info@coeo-incasso.nl (mention your file number in the subject line). If you have not yet filed a report, we recommend that you do so.
Do you have any further questions? Please do not hesitate to contact us via our online chatbot at www.coeo-incasso.nl, on 010-4145444 or at info@coeo-incasso.nl, so that we can look into your specific situation and work with you to find a suitable solution.
We hope we have provided you with sufficient information.
Kind regards,
coeo Incasso
Assisted me with a payment plan quickly.
11 February 2025
Unprompted review
Reply from coeo Incasso
Dear Ana,
Thank you for your positive review!
Kind regards,
coeo Incasso
The instructions are clear
The instructions are clear. The option of paying back is fair and many options (terms of instalment) making it doable.
10 January 2025
Unprompted review
Reply from coeo Incasso
Dear Sabs, thank you for your positive review! Kind regards, Team coeo
SCAMMERS
Asked to contact via email > So I contact the company via email > Email response 'We'll be in touch in 5 days' .... it's A MONTH LATER and still no response. But of course, there's no issue with them sending notification message after notification email for the money.
Contacted support, they told me that they cannot help and I should contact via email. What a JOKE of a company, and their resolution; comment on these reviews to 'contact support'. Scamming people for more and more money - SHAMEFUL.
16 December 2024
Unprompted review
Reply from coeo Incasso
Dear Sara,
Thank you for your review. This is obviously not our intention. It may be that a response takes a little longer due to busyness, but you will receive an e-mail about this in this case. We would like to hear more details so that we can take the necessary steps to improve the situation. You can do this via our complaint form: www.coeo-incasso.nl/klacht. Our apologies for the inconvenience!
Kind regards,
Team coeo
need help? Tough luck
I've made multiple attempts to contact this company to resolve constant messages from them regarding different payments, I'm unaware of. Still waiting for response via email.
20 November 2024
Unprompted review
Reply from coeo Incasso
Dear Serena,
Thank you for reaching out. We’re sorry to hear about your difficulties in contacting us. Your case is important to us, and we apologize for the delay in response.
Please provide your case number and a brief description of the issue to info@coeo-incasso.nl, mentioning the case number in the subject line. Alternatively, you can reach us via our chatbot at www.coeo-incasso.nl or call us directly at 010-4145444. We aim to assist you as quickly as possible.
Kind regards,
Team coeo Incasso
Missing customer service
Due to the shop's errors, my Klarna payment has become overdue and been handed over to coeo. To avoid escalating, I've paid the amount and followed up with Klarna and the shop.
Now that the case has been ruled out to my favour and all the debts were rendered incorrect, I've contacted coeo customer service to get a refund for the coeo's fees as I didn't have any debt in the first place. No response whatsoever
26 September 2024
Unprompted review
Reply from coeo Incasso
Dear Pavel,
Thank you very much for your feedback. We are sorry to hear that you did not receive a response to your refund request. We take this very seriously and would like to resolve this for you. Would you be so kind as to share your case number with us at info@coeo.nl? Then we can investigate your case immediately. Customer satisfaction is our top priority and we appreciate your patience in this matter.
Kind regards,
coeo
I’ve been charged 132 euro for…
I’ve been charged 132 euro for something i didn’t receive at all. I also contacted klarna so many times but still they let me pay something i’ver received. Thank you for your bad service. Ive been trying to contact your customer service for help but no answers for an whole week. Worst company i’ve experienced. If I could give no stars i would.
I hope u Guys can give me my money back because this isn’t normal… my dossier number is 97074454
15 August 2024
Unprompted review
Reply from coeo Incasso
Dear Jonas,
Thank you for your review. If you do not agree with the amount, you can of course object via our My coeo portal (app.coeo-incasso.nl/debtor/bezwaar). Here you can upload your proof and your objection will be processed.
If you have any further questions please contact customer service via our online chatbot or call 010 - 41 45 444.
Kind regards,
coeo
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