2degrees.co.nz Reviews 

No bandwdth streaming impossible in the "supercity Auckland" since 2 degees joined with Orcon

Terrible customer support when I was trying to help my 70 year old father.
Call centre has long wait times and is very hard to hear the customer support agents because their background noise is so loud. One can only assume it’s because they have so many unhappy customers to talk to.
Will be changing networks. Do not recommend.

Absolutely horrendous customer service.
Sent a payment for the bill upfront with incorrect reference.
Reported the issue upfront both via helpdesk and their store in Wellington.
It’s been almost 2 months now and issue is not resolved.
They also lied about trying to contact me via phone. Never happened, no missed calls.
Via email I was contacted by about 7 different people who never got my request resolved and dropped the communication in the middle of it. Each of them kept asking the same questions - I provided those - still not resolved. Considering cancellation of the contract for both broadband and mobile (2numbers) as anytime something goes wrong these folks are absolutely useless.
I really don’t understand who manages them and what they are paid for.
Horrible and sad experience.

Utterly useless operations and customer services. The fibre broadband is really very good, but everything becomes REALLY painful if you need to talk to their customer services team. Recent case in point, I received an email to tell me there would be a price increase. Gave me the option to terminate the service WITHOUT penalty. I phoned up and cancelled - confirming with the agent that there would be no penalty. Two days later, I get a bill with a penalty. Now been on hold for 15 minutes with an agent trying to resolve it. Unreal.

For the second time I have been double-charged my monthly rate by this company. The first time they didn't even respond to my complaint, just credited the amount the next month. And this time it has been 2 days since I sent the message and no response again. Appalling systems and customer service.

Fighting for fare my a*&^% ,just ripped me off hundreds of dollars, be warned ⚠️ when their good their good but by God if you run in to a problem with them look out ,never give them your bank account details,, Had a direct debit which I had stopped, but no they waited over a month and took $144 more out of my account? Which I'm now looking to see if that is actually legal, Big company that just don't care about people just $$$$$$

It's now 1 hr 22min still i am in the queue waiting to be answered , Says "Currently 10 callers ahead" of me.
Seems either one or two Agents running the show as this as a kiosk business , or you can imagine the pile of complaints they are receiving which is very unlikely .
Wondering who is the customer relationship lead heading the show :) . He/She is 100% ignorant & dump, not fit for the role.
AP

Getting through to a customer service agent or getting replies to emails is a nightmare
I have sent many emails and called many times, sometimes waiting 30 mins and still nobody answers calls or emails. Today I waited 25 mins and still no answer
This must be the worst company in NZ. for customer services.
However, like most companies, they answer immediately if you want to buy something - absolutely ridiculous

Sat on hold for 2 hours over a top up which didn't allocate, then topped up again, was on WIFI tried to purchase a monthly plan and it then said I didn't have enough credit when I damn well did. I wound up with half the plan, some how chewed through the other $8 in a matter of hours with mobile data turned OFF. Won't even waste my time on hold again. Useless clowns got too big for their boots, used to be great. Run forest, run!