3 Media Ltd Reviews 

162
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I have use 3 media twice during a business start up and for advertising, and both time have been absolutely great. Made the whole process straight forward and turn around times were spot on.

Company replied

Rated 5 out of 5 stars

3 Media recently produced a brochure for our valuation packs for our Estate Agency. The team were communicative and kept us informed whilst the brochures were being prepared. We are delighted with h... See more

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Rated 5 out of 5 stars

We are an estate agents in Cardiff and used 3 Media for our property booklets and they took full control and kept us updated throughout the process. They got lots of local businesses on board which is... See more

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Rated 4 out of 5 stars

We have dealt with 3 media over the past few years with an advertising brochure . The interactions have been stress free and communication was effective and all emails were dealt with promptly. Thank... See more

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Company details

  1. Marketing Agency

About 3 Media Ltd

Written by the company

3 Media is recognised as an industry expert in the design, print and digitalisation of high-quality bespoke publications for Independent Estate Agents. Our design team will create a sense of luxury and exclusivity while showcasing your business services

Since 2011 we have developed and secured long term relationships with some of the most prestigious brands both in the UK & Europe. Our selective approach in identifying only those key agents means that we can invest our extensive resource in providing a brochure of the highest quality.

Whether buying or selling, this can be a hectic period for many customers and sometimes the smallest of oversights can cause delay and possible additional unplanned costs for all parties. We aim to try and eliminate this with an essential walk through of everything your customers will need to consider during the move.

Our existing agents see the brochure as a valuable asset and distribute to all their customers, as not only does it showcase them as an exceptional agent offering exceptional service, but also that it aids a smooth transition.

We believe that making a great first impression and looking after our clients right from the start is the secret to our success. That’s why the 3 Media Team is dedicated to providing each and every one of our clients with friendly, personal service at all times.

3 Media keeps things simple by sticking to two main objectives:

  • Providing zero-cost, high-quality printed publications to Independent Estate Agents throughout the UK

  • Providing reputable local community-based businesses with an effective, affordable and targeted way of reaching new customers.

  • Whether you are a sole trader or a multi-branch Estate Agency, is an extension of you and needs to be clear, precise and professional. After all, this is the part of your business that prospective clients will take away with them. It represents you and your brand, your mission. To us, that means superb design, high-quality printing and a considered approach to how each publication is put together.

    Our love of creating bespoke print solutions is matched only by our dedication to making each publication the perfect blend of design, content and selective advertising.

    Contact info

    4.3

    Excellent

    TrustScore 4.5 out of 5

    162 reviews

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    4.3

    All reviews

    (162)

    42 reviews in the last 12 months

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    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

    Rated 5 out of 5 stars

    Recommended!

    A friendly, professional, efficient and helpful company. Supportive throughout the process, giving useful advice as required.

    27 August 2026
    3 Media Ltd logo

    Reply from 3 Media Ltd

    Thank you for your recommendation and kind words! We’re delighted that you found our team friendly, professional and supportive throughout the process. It was a pleasure working with you, and we truly appreciate your feedback.

    Rated 5 out of 5 stars

    Great service

    Great service, nothing has been too much trouble for Laura. Final product looks great

    21 August 2026
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    Reply from 3 Media Ltd

    Thank you for your lovely review! We’re delighted to hear that Laura provided such great service and that you’re pleased with the final product. We’ll be sure to pass your kind comments on to her.

    Rated 5 out of 5 stars

    Very professional

    Very professional. Great to deal with, fast to respond and listened clearly to design feedback. And most importantly - they picked up the phone every time!

    13 August 2026
    3 Media Ltd logo

    Reply from 3 Media Ltd

    Thank you for your kind review! We’re delighted you found our team professional, responsive and easy to work with. Listening carefully to feedback and being readily available throughout the design process is extremely important to us.

    Rated 5 out of 5 stars

    From the initial contact right through…

    From the initial contact right through to the design and sign off was easy and straightforward and professional. Excellent service.

    3 August 2026
    3 Media Ltd logo

    Reply from 3 Media Ltd

    Thank you for your excellent review! We’re delighted that you found the entire process, from the initial contact through to design and sign-off, easy, straightforward and professional. We really appreciate your support and hope to work with you again in the future.

    Rated 5 out of 5 stars

    I recently decided to advertise my…

    I recently decided to advertise my electrical company in one of the local brochures through 3Media, and I’m really pleased with the experience. From start to finish, the whole process was straightforward, professional, and well managed.

    The team took the time to understand exactly what I wanted, and the finished advert was spot on. It looks professional and represents my business perfectly. An added bonus has been building a great relationship with the local estate agent through the introduction from the 3Media team, which has already proven valuable.

    I’d happily recommend 3Media to any business looking to increase their local presence. Great service, excellent communication, and a quality end product.

    10 July 2026
    Unprompted review
    3 Media Ltd logo

    Reply from 3 Media Ltd

    Thank you for such a fantastic review! We’re delighted that you were pleased with both the service you received and the finished advert. It’s especially rewarding to hear that our introduction to the local estate agent has already created a valuable connection for your business. Thank you for choosing 3 Media and for recommending us—we really appreciate your support!

    Rated 5 out of 5 stars

    I have use 3 media twice during a…

    I have use 3 media twice during a business start up and for advertising, and both time have been absolutely great. Made the whole process straight forward and turn around times were spot on.

    4 February 2026
    Unprompted review
    3 Media Ltd logo

    Reply from 3 Media Ltd

    Thank you so much for your kind review and for choosing to work with 3 Media twice. We’re delighted that you found the process straightforward and were pleased with our turnaround times. We really appreciate your continued support and look forward to working with you again!

    Rated 5 out of 5 stars

    Great experience

    Great experience, fab communication and professional. Would defo use again

    29 July 2026
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    Reply from 3 Media Ltd

    Thank you for your lovely review! We’re delighted you had such a positive experience and were happy with our communication and professionalism. We really appreciate your support and look forward to working with you again!

    Rated 5 out of 5 stars

    Tip Tier

    Advertised my travel agency in a 3Media brochure and I couldnt be happier with the outcome. The quality of the publication was top-tier and we have seen a solid boost in direct enquiries as a result. A reliable & effective advertising partne. Thank you. We will definitely be using again.

    4 June 2026
    Unprompted review
    3 Media Ltd logo

    Reply from 3 Media Ltd

    Thank you for such a fantastic review! We’re delighted that you were impressed with the quality of the brochure and, most importantly, that it has generated a boost in direct enquiries for your travel agency. We really appreciate your support and look forward to working with you again!

    Rated 4 out of 5 stars

    Great Customer Service

    We have dealt with 3 media over the past few years with an advertising brochure . The interactions have been stress free and communication was effective and all emails were dealt with promptly. Thank you for your help 3 Media.

    13 July 2026
    Unprompted review
    3 Media Ltd logo

    Reply from 3 Media Ltd

    Thank you for your wonderful review and for choosing to work with 3Media over the past few years. We’re delighted that you have found the process stress-free and our communication prompt and effective. It has been a pleasure working with you, and we truly appreciate your continued support.

    Rated 5 out of 5 stars

    A smooth process!

    Our advertising set up was a smooth and easy process, with everything explained really well with help on hand if we needed. Would definitely recommend!

    21 July 2026
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    Reply from 3 Media Ltd

    Thank you for your wonderful review! We're so pleased to hear that you found the advertising setup process smooth and straightforward. It's great to know our team was able to provide clear guidance and support throughout. We truly appreciate your recommendation and look forward to working with you again in the future!

    Rated 1 out of 5 stars

    AVOID

    AVOID. Agreed a 12 month contract and now hitting me with an auto renewal. By law I should have had an email giving advanced warning stating the date to allow you to cancel. In the hands of lawyers now

    17 July 2026
    Unprompted review
    3 Media Ltd logo

    Reply from 3 Media Ltd

    Thank you for your review. We're sorry to hear you're disappointed with your experience.

    We would like to clarify that the renewal process and notice requirements are set out within the signed business-to-business agreement before the contract begins. As this is a commercial contract rather than a consumer agreement, there is no legal requirement to issue renewal reminder emails unless specifically agreed within the contract.

    We appreciate that automatic renewals are not always popular, but they are clearly detailed in our terms and conditions, including the required notice period and cancellation procedure. We always encourage customers to contact us if they have any questions regarding their agreement.

    As you've indicated that this matter is now with your legal representatives, it would be inappropriate for us to comment further publicly. We will, of course, respond through the appropriate legal channels and remain committed to resolving matters professionally. We wish you all the best moving forward.

    Rated 1 out of 5 stars

    Zero Leads, Silent for 2 Years, then Trapped by Auto-Renewal

    Zero Leads, Silent for 2 Years, then Trapped by Auto-RenewalAvoid this company.

    We paid for a 2-year contract and received absolutely zero leads or enquiries from their service. After we paid our initial invoice, 3 Media Ltd went completely silent. We received no contact, no updates, and no renewal reminders over the entire two years.

    The moment the contract ended, they immediately slapped us with a second invoice, claiming we had automatically renewed. When we disputed this underhand tactic, the staff were blunt and started arguing with us. To make cancelling as difficult as possible, they refuse email cancellations and demand it via the post.

    They take your money, disappear for two years, and then trap you into a renewal. If you are a small business, do not waste your money. Stay well clear.

    17 July 2026
    Unprompted review
    3 Media Ltd logo

    Reply from 3 Media Ltd

    Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.

    We take all customer feedback seriously, however we would like to clarify a few points. Our agreements are business-to-business contracts, and the renewal terms, notice requirements, and accepted methods of cancellation are clearly outlined within the signed agreement. These terms are provided before the contract is entered into and apply equally to all customers.

    Our publications are designed to build long-term brand awareness rather than guarantee a specific number of enquiries, and results can vary depending on a range of factors outside of our control. Throughout the contract, our team remains available to assist with artwork updates or any queries should clients wish to get in touch.

    We appreciate that contract renewals can sometimes be disappointing when expectations differ, but we do not intentionally make the cancellation process difficult or seek to "trap" customers. We are always happy to discuss any concerns professionally and work towards a constructive resolution.

    We wish you every success with your future marketing activities.

    Rated 5 out of 5 stars

    Brilliant service

    Brilliant service, prompt responses with any questions or queries we had. Really happy with the work that has been produced.

    16 July 2026
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    Reply from 3 Media Ltd

    Thank you so much for your fantastic review!

    We're delighted to hear that you were happy with both the service you received and the final product. Providing prompt communication and being on hand to answer any questions throughout the process is something we take great pride in.

    It was a pleasure working with you, and we truly appreciate you choosing 3Media Ltd. We look forward to working with you again in the future!

    Rated 1 out of 5 stars

    Stay clear!

    Stay clear!

    We have gone with this company when we first opened in the hopes to do some advertisement via a local estate agents in Essex.

    What they didn't mention during the sign up and their only response now is 'it is in the T&Cs' is the auto renewal that is clearly a common issue across all previous comments.
    It is usually hard enough for small companies to keep going, so when you do have a company that has ZERO common courtesy to set up an 'auto renewal notification' is simply wrong.
    We have spoken to several other companies who deal with golf courses and other types of advertisements since who have ditched the auto renewal or have set up a reminder system. So we would highly recommend looking for an alternative option, who genuine do care.
    Because if the deal was so great, they wouldn't feel like they need to catch their customers out!

    Not to mention that they sent us an email 2 months after renewal to tell us that it has renewed!

    And to top it off we are now paying £2,688.00 for out of date advertisement that the link doesn't work for and the dates are 2 years out and you have ZERO ways of knowing whether they have given any out!

    It has taken them 2 years to send us a hard copy also.

    Their auto response again was 'we can work something out' which is still after full amount is absolutely unworkable.

    Their other auto response is they care about customers feedback, which they don't because looking at all the previous reviews, if they did they would have set up a reminder system or abolished the auto renewal!

    3 July 2026
    Unprompted review
    3 Media Ltd logo

    Reply from 3 Media Ltd

    Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you feel disappointed with your experience.

    We do appreciate your concerns surrounding the renewal process and understand that automatic renewals can be frustrating where expectations differ. Our agreements are business-to-business advertising contracts and, as outlined within the signed terms and conditions, renew automatically unless notice is provided within the agreed timeframe. While the renewal clause is included within the contract documentation provided at sign-up, we acknowledge your comments regarding reminder communications and appreciate the feedback you have provided.

    In relation to your publication, we are sorry to hear of the issues you have raised regarding outdated content and links. We would always encourage clients to contact us if amendments or updates are required so these can be reviewed and addressed as quickly as possible. We also apologise for the delay in receiving a hard copy of the publication.

    We do take customer feedback seriously and are continuously reviewing our processes and communication procedures internally.

    We appreciate your comments and thank you again for your feedback.

    Rated 1 out of 5 stars

    Don't waste your money

    If you are a small business approached to advertise in one of their estate agents brochure, don't bother. We have spent a siginificant amount of money and received absolutely no return, not a single enquiry. Their model is based on giving estates agents free brochures paid for by adverts from local businesses. One of their worst tactics, is their automatic renewals process, which is very underhand. Not once during the first 2 years did they reach out to see if we were happy with their service, what results we had got and whether we wanted to make any changes to the advert when the automatic renewal occured.
    To me it feels like, hard sell, take your money and run, then automatic renewal, take your money and run again. As I said at the start if you are a small business and are approached by them to advertise, don't bother. We have now had to spend our entire marketing budget for 4 years on 3Media and have had absolutely NOTHING in return.

    When we have approached them about there costs and our disatisfaction with their automatic renewal, all they say is 'we understand'......no they don't, they really don't, as a small business trying to establish ourselves, they have had a direct impact on our bottom line and the growth of our business.

    And I expect a similar response to this review, all a load of rubbish about how we understand, how we will take your views on board, but I can guarantee nothing will change and they will continue with the way they work. We for one will never use them again or recommend their services to any other small business.

    25 June 2026
    Unprompted review
    3 Media Ltd logo

    Reply from 3 Media Ltd

    We’re genuinely sorry to hear that you feel disappointed with your experience and that the campaign did not deliver the results you had hoped for.

    Our publications are designed to provide long-term brand exposure through estate agency distribution, and while many advertisers achieve positive engagement, we do understand that marketing outcomes can vary significantly depending on the type of business, market conditions, advert content, offer positioning and follow-up strategy.

    We also appreciate your comments regarding communication throughout the agreement period. We always aim to provide a professional and transparent service, and we are sorry you feel we fell short in this instance. Your feedback regarding ongoing account contact and renewal discussions has been noted internally and will be reviewed with the relevant teams.

    With regards to renewals, these are outlined within the signed agreement documentation at the outset of the campaign, including the notice terms and renewal structure. However, we understand that contractual processes can still feel frustrating, particularly for smaller businesses managing tight marketing budgets.

    We never want any client to feel unheard, and we are sorry to read how strongly you feel about the experience overall. We do appreciate you taking the time to share your feedback.

    Rated 1 out of 5 stars

    We agreed for 1 year trial advertisement for our joinery compony

    We agreed for a trial advertisement for one year through Brockenhurst Estate Agents . 3 Media did not let us know that it was auto renewing . they sent no emails prior to auto renewing and for several months at the end of our contract radio silence . Absolutely no contact from them until it was too late to cancel . they have been extremely unhelpful. we are a small business and find it hard when company's play these games . I would highly recommend that you stay well clear of this compony if you prize honesty .

    We feel they are very underhand in there selling as we only wanted a year from the very beginning. At the very least we would expect a email or some form of contact prior to the renewal. Even more so as the only contact was for payment way after the renewal date witch left us no cooling off period .

    regards
    a email or some form of contact prior to the renewal. Even more so as the only contact was for payment way after the renewal date witch left us assuming it would not go ahead

    Lee Tucker

    Tucker Joinery

    8 June 2026
    Unprompted review
    3 Media Ltd logo

    Reply from 3 Media Ltd

    Thank you for taking the time to leave your feedback. We are sorry to hear that you feel disappointed with your experience.

    We appreciate your comments regarding communication ahead of renewal and understand your frustration. We always aim to be transparent and helpful throughout the process and we are sorry that on this occasion you feel this was not the case.

    We value all of our clients, especially small independent businesses, and your feedback has been noted internally as we continually review how we communicate with customers approaching renewal periods.

    We would welcome the opportunity to discuss this further and hopefully find a positive resolution. Please feel free to contact our team directly so we can review your concerns in more detail.

    We wish you and your business all the very best moving forward.

    Rated 5 out of 5 stars

    Very professional and very good…

    Very professional and very good communication.

    22 May 2026
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    Reply from 3 Media Ltd

    Thank you for your kind review! We’re pleased to hear you found our team professional and communication clear throughout the process. We truly appreciate your support and look forward to working with you again in the future.

    Rated 5 out of 5 stars

    Fast response times

    Fast response times

    14 May 2026
    3 Media Ltd logo

    Reply from 3 Media Ltd

    Thank you for your review! We’re delighted to hear you were happy with our fast response times. Providing prompt and efficient service is something we take great pride in, and we truly appreciate your feedback.

    Rated 5 out of 5 stars

    Darcy was really helpful and…

    Darcy was really helpful and professional throughout the whole process. Thanks.

    20 April 2026
    3 Media Ltd logo

    Reply from 3 Media Ltd

    Thank you for your kind feedback!

    We’re really pleased to hear that Darcy was helpful and professional throughout the process. We’ll be sure to pass on your comments—she’ll really appreciate it.

    Thanks again for choosing to work with us!

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