Baran

I am writing as the end-user of a Dell Tower ECT1250 i5 desktop computer. This computer was deployed and handed over to me by my employer on July 21, 2026. Our institution has deployed around 50 units of this model, and we discovered that NONE of these 50 desktop towers contain the internal 3.5" Drive Bay (HDD caddy/bracket) or the internal proprietary motherboard SATA power cables.

Dell's official marketing images, website illustrations, and product catalogs clearly showcase this desktop chassis with an internal 3.5" Drive Bay. Based on these official visuals, this part should have been included by default. I am completely denied the fundamental right to upgrade a desktop PC's storage.

I spent weeks trying to reach a real person through Dell Turkey’s automated phone systems, virtual assistants, and social media channels with no success. Finally, on August 5, 2026, I managed to speak with a Dell Engineer named Mr. Caner. He officially directed me to Dell’s authorized spare parts partner in Turkey, "dparca.com". I then spoke with their representative, Mr. Cihan, who strictly stated that this internal drive bay is not sold separately, cannot be back-ordered, and can only be obtained if configured during the initial factory assembly.

Because of this absurd restriction, I am forced to keep my 1TB WD (Western Digital) HDD in an external USB enclosure on my desk. This creates a severe corporate data security risk, as anyone in the office can plug out the drive and steal sensitive institutional data.

I demand that Dell Turkey immediately provide this missing bracket kit and the required cables to me free of charge based on their misleading advertising, or at least make it available for purchase separately at a reasonable spare-part price. I also demand a clear explanation as to why Dell distributes this desktop model in Turkey without basic upgrade components, leaving corporate clients and hundreds of end-users stranded.