Ania Gierlikowska

I ordered a €50 bag as a gift, with the website stating delivery within 3–12 business days. It arrived significantly later, making it unsuitable for its intended purpose. Customer service refused to provide a return label, and the return address is in the USA, meaning I would have to pay expensive international shipping to return a €50 item.

I contacted them again to resolve the issue, but received no response. Very poor customer service and an unreasonable return process. I would not recommend this company.