Misleading information
Misleading information. I booked this hotel based on the facilities advertised on Destinia, but the reality was different. Customer support kept changing their explanation instead of taking responsibility. Very disappointing experience.
Reply from Destinia
Hi,
We are sincerely sorry that your experience did not meet your expectations.
As previously communicated by our Customer Support team, your case has already been reviewed and resolved. We have apologized for what happened and, in accordance with our usual procedures, we have offered you compensation for the inconvenience caused.
We understand that you would be willing to accept this compensation. If you wish to proceed, we will be happy to continue with the process as soon as we receive your email.
Kind regards,
The Destinia Team