Holding earned money due to their own system glitch—unacceptable!
Survey Junkie is holding my hard-earned money for a month because of a technical error on their end. I spent two hours completing a survey that was supposed to take one hour. After completion, they put my rewards on hold until July 15th.
Support explicitly admitted in writing that their system failed to display the "pending review" warning before I started. I never would have taken this survey if the warning had been properly displayed. They acknowledge their mistake but refuse to manually credit my account, forcing me to pay the price for their glitch. This is terrible customer service. Fix your platform and credit my account immediately.
UPDATE: Survey Junkie’s reply below is just a public relations stunt. I already have it in writing from your support team admitting that your platform glitched and hid the "pending review" warning. You acknowledged your system failed me, yet you still refuse to manually override the July 15th hold. Stop trying to take this to a private email chain to hide your predatory practices. Manually credit my account right now for the 2 hours of my life you wasted due to your own technical failure.
Reply from Survey Junkie
Hi Juan,
Thank you for taking the time to share your feedback. We're sorry to hear how frustrating this experience has been, especially after the amount of time you invested in completing the survey.
We understand your concerns regarding your pending rewards. While some survey rewards require a review period before they can be credited, we'd like to take another look at your specific case and ensure all the available information has been properly reviewed.
Please contact us at customersupport@surveyjunkie.com with the subject line "TrustPilot: Review" if you haven't already, or reply to your existing support thread, and our team will be happy to review your case further.
Best regards,
The Survey Junkie Team