100€ order never arrived
Unfortunately, my experience with this store was very disappointing. I ordered a perfume worth around €100. After a few days, both the Notino website and the DPD tracking page showed that the package had been delivered, even though I had not received anything.
I contacted DPD, and they advised me to get in touch with the store. I immediately sent an email to Notino, but they only replied about a week later. Their response was that the period for filing a claim had already expired. The only reason it had expired was because of the long time it took them to respond to my email.
As a result, nothing was done to resolve the issue, and I was left without the product and without my money. I am very disappointed with the customer service and the lack of support in handling this situation.