Mark

Great value products and delivered in a timely manner with no fuss

Hurtigruten not only changed our outside cabin to an inside cabin, but changed our ship to one with a lot less facilities than the one we booked. They neglected to inform us of this change until we went to check in on the day of departure!
We then had to pay an additional cost to "upgrade" our inside cabin to an outside cabin - although we had already paid for an outside cabin on our booking!
They then failed to inform us that the ship was not going to stop at Svolvaer due to bad weather - we only found out by going to an expedition meeting.
They could not offer us any alternative arrangements to get us to Svolvaer to connect with our onward travel plans, so we had to get off at Bodo and make our own way back to Oslo, losing our onward travel arrangements from Svolvaer and incurring the additional costs of the new travel arrangements from Bodo.
For all of the above changes/inconvenience/costs we were offered £257.50!
They completely ruined what was supposed to be a special holiday for us......I would avoid using this company at all costs!
This is the fault of the company not the staff on board