United States
Review of Simplex
Reply from Simplex
Hello Donna,
Thank you for your review.
Please be informed that you've reached the Simplex support team. From the information provided, it seems that we did not process your payment, MoonPay did. In order to receive further assistance, it would be best to contact them directly.
Regards,
Julia
Head Of Customer Support
Review of MoonPay
Reply from MoonPay
Hello,
We're sorry to hear you haven't received your crypto. We understand how frustrating this can be. Please contact our support team at https://support.moonpay.com so they can look into your transaction and assist you as quickly as possible.
Best Regards,
MoonPay Customer Experience
Review of Banxa
I never ordered anything from you guys and you guys took my money without my say so that's all
Reply from Banxa
Hi Donna,
Thank you for leaving us a review, and we’re sorry to know about your concern regarding this situation.
We strongly encourage you to contact your bank immediately to report this incident, as they are best positioned to assist with possible fraud cases and to review any options available on their side. You may also wish to report the matter to your local authorities so they can investigate further.
If your bank or investigators require any information from us, they may contact us directly at fraud@banxa.com, and our relevant team will fully cooperate with their request.
We have already flagged the account associated with this order to prevent it from initiating any further transactions with us. - Banxa Support