Same as everyone else, terrible service.
Same as everyone else, package didn’t arrive. The driver couldn’t find a hotel marked on every navigation app. Their tracking even showed that they tried delivery at an address not given to them and the hotel for delivery is labelled on the same page. Now not able to get them the deliver on the rescheduled date. Not responding to emails. Clearly the company doesn’t care, they don’t respond to complaints or criticism. Companies like Takoon should not be using couriers that are so poorly rated. Clearly Chronopost/DPD Portugal managers are greedy, taking customers money without fulfilling their agreements for timely delivery, and not caring to improve their service. But I’m sure their pockets are full.
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The problems continue, with lies on their tracking page that they attempted a delivery on the rescheduled date which was occurring at the same time hotel staff were on the phone to them, and their staff were saying that no delivery would be attempted until tomorrow.
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Now it is the next day, they have given us a between 1600-1700 delivery time, which is the worst possible for us on a tight travel schedule, and I have little faith that the delivery will occur.