Nicole

The staff are lovely at the St Luke's branch and very understanding and helpful.

There are not many sites i trust to pay out when you win a decent amount but I have NEVER had a problem with Jackpot City. Great variety of games and their wagering amount is fair. I can highly recomend this site and any associated with it like Spin Casino.

I won 30k NZD first time using this casino. It took me 2 weeks before they accepted my verification documents. Chat staff were very helpful. Once I was verified I was advised that I could only withdraw a maximum of $1700.00 at a time which i did immediately. During my initial gambling with them I received pop up messages stating that I could not gamble more than 5 euro per bet which was equivalent to $10.00 NZD as I still had bonus money active. So I made sure all my bets were no higher than $9.00 NZD. An important fact "I was not able to bet any higher the site wouldn't let me". Once my bonus funds showed 0 I went into live chat and spoke with a real person not a bot and asked "now that I have played through my bonus money am I free to place bets at any amount" to which the agent advised me that yes I was free to place bets at any amount. Approx a few days later I received an email stating that "Upon review, it has come to our attention that there was a breach of one of our terms and conditions related to the use of bonuses. As stated in paragraph 23.9 of our terms and conditions, the maximum allowable bet amount while having an active bonus is 5 EUR." They voided all my winnings. I am devastated to say the least. I have emailed them twice now asking for proof of this but I have had no response whatsoever.

A huge amount of listings tailored to my specific requirements. Easy site to navigate. Fast and efficient customer service. I highly recommend using Rentumo.