Noela C

I placed a group order of engraved pens on behalf of my company and we received one with the name misspelled. Assuming it was a one-time mistake, we sent the pen back with a provided shipping label for the correction. After waiting for the pen to ship to them and then back to us, it was engraved wrong a SECOND time and customer service refuses to provide us with a new pen without hassling our employee for their pen a SECOND time.