United States
Review of Hearth
Kevin is absolutely amazing! He went above and beyond what was required of him to help me resolve my issue. I’m so happy that Kevin was the person I spoke with. He was incredibly helpful, patient, and made sure everything was taken care of—even beyond what I expected. Thank you so much, Kevin, for the outstanding service!
Review of Regus
When you try to terminate the agreement, they begin adding new fees and extra services during the cancellation process and continue billing you even after you request to stop. It becomes extremely difficult to end the contract without being charged additional amounts. In my experience, the termination process cost more than the time I was actually under contract. Very disappointing experience. I would not recommend this company.
Reply from Regus
Hi Steven,
I'm sorry if you felt the need to escalate this.
Transparency is key to us, and our teams go to great lengths to ensure that any queries are clarified before an agreement is signed. We always provide the agreement terms before signing, which we expect our customers to review and query if needed.
You signed a month-to-month agreement with a preferential monthly fee and are required to end the agreement online with no less than a one-month notice from the 1st day of any calendar month.
You ended your agreement on 20 February 2026. As a result, it will expire on 31 March 2026.
We understand that your main concern is about the office restoration service. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. We do the same with each customer, and this service is part of the agreement.
On behalf of your centre team, I’d like to extend a full apology if this wasn’t explained to you.
Your centre team has already been in contact with you regarding this matter. Please continue to speak with them if you need further assistance.
Best,
Lorraine Brule
Global Customer Service at Regus