Catastophic onboarding process
Catastophic onboarding process. Previous line was disabled as contracted, but ChMobile has not migrated my phone number. I have been 24 hours without connection and no one is able to help. Useless customer support.
Update 07.01.2026 : 48 hours without a subscription. No reply to emails.
Update 07.01.2026 (bis) : support still has no clue what is going on. Still no replies to emails.
Update 08.01.2026 : line enabled and working. 3 full days without connectivity, however. Terrible service.
Reply from Chmobile
Hi Julien,
We’re sorry to hear that your number transfer didn’t work and that you therefore struggled with your connection. We are also very sorry, that you haven’t received a response yet. This is certainly not the experience we want to provide.
To look into your case and assist you as quickly as possible, please share your contact details via the email you received from Trustpilot. Our customer team will follow up with you shortly.
Kind regards,
CHmobile Team