Loic Dromard

Henner has been the worst insurance experience ever and is absolutely not recommended. The way they handle reimbursements and communication makes basic healthcare usage stressful and discouraging.

## Reimbursement delays

Henner’s reimbursement process is extremely slow, to the point that it feels like a deliberate strategy to make you give up on going to the doctor. Claims take ages to be processed, and you are left out of pocket for long periods with no clear visibility on when or if you will be reimbursed.

## Customer service quality

There is effectively no real customer service. They route you through call centers where the agents often have no idea what they are talking about and cannot give concrete answers or resolve even simple issues. You end up repeating your situation over and over with different people and never getting a solution.

## Communication and email response

Emails might as well be sent into a void: there is no reply, no follow‑up, and no acknowledgment of your issues. Even when health or reimbursement problems are urgent, Henner simply does not respond, leaving you to manage everything alone.

Overall, Henner comes across as an insurer that makes access to care and reimbursement as difficult as possible, with useless call centers and non‑existent email support, and should be avoided if you have any alternative.