At the beginning they seem friendly and…
At the beginning they seem friendly and helpful: to open the leasing they are quick and follow you step by step. But if you later encounter problems or need clarifications regarding insurance or administrative matters… good luck. The answer will probably arrive after Elon Musk lands on Mars.
Main issues encountered:
• Non-existent after-sales service: embarrassingly slow, with late or incomplete replies.
• Poor communication: lack of direct competence in the official national languages.
• Total lack of transparency: they don’t allow you to speak directly with the bank providing the leasing.
• Minimal structure: it seems there are only two people in all of Switzerland managing important cases.
• Always present when it comes to collecting money, but absent when you ask for a statement or clarification.
In conclusion: they look good at first, but you only discover the real truth later. Personally, I will never have anything to do with Gowago again.
Reply from Gowago
Turbo Jet – explosive name, explosive words. 🚀
Since you wrote in English (not even one of Switzerland’s official languages), we’re happy to show we can handle that too. Our team supports customers in German, French, Italian, and if you’re lucky, even Rumantsch – and yes, also in English. Communication is not where we fall short.
Now, about your concerns: we can’t find a Mr. Turbo Jet in our leasing customer files. If you’re a real customer, please reach out with your actual name so we can look into your case properly. We take after-sales service seriously and want every leasing customer in Switzerland to get clear, fast answers – whether it’s about insurance, administration, or transparency.
Most of our reviews are 5 stars on Google where we have more than 1000 Reviews and a ratng of 4.6, from customers who experience the opposite of what you describe. That makes us proud. What doesn’t make us proud is hearing that someone feels disappointed. We’d rather solve your problem than leave it at words.
Drive well – and move on, with Gowago.ch.
Your Gowago Team