Jake Thorne

On arrival to Hertz, hiring on behalf of Firefly. I was told "I probably didn't read the small print" and "the terms had changed" I was told I had to pay €3500 deposit, when my original agreement was £1300. I didn't have a credit limit that high on my credit card. The whole ordeal was VERY stressful! I was told to pay €450 for there in-house insurance cover, which I didn't require as I had sourced a 3rd party cover. I was then told to pay €250 which I refused. I had to pay €2000 for a car that was below the standard I wanted. V poor.

On arrival to Hertz I was told "I probably didn't read the small print" and "the terms had changed" I was told I had to pay €3500 deposit, when my original agreement was £1300. I didn't have a credit limit that high on my credit card. The whole ordeal was VERY stressful! I was told to pay €450 for there in-house insurance cover, which I didn't require as I had sourced a 3rd party cover. I was then told to pay €250 which I refused. I had to pay €2000 for a car that was below the standard I wanted. V poor.