Frida

We ordered an air conditioner with promised delivery within 1-2 weeks, as we are expecting a baby and needed it urgently.

After 2 weeks without any update, we reached out via email and was told there was a one-week delay. After another week with no delivery or update from Ideoon we contacted them again (this time via phone and email) and were told "this product is still sold out everywhere so we won't be able to send until earliest in 10 days".

Extremely unprofessional to sell a product that isn't actually in stock. Had we known this, we would have chosen a different product or distributor who could deliver as promised. Very disappointing experience.