Sujoy Biswas

Dear customer,

Thank you for contacting us. We understand that the situation that has arisen requires careful consideration, and we are ready to assist you in resolving this issue.

In order for us to study your case in more detail and provide accurate information, we will need your unique customer identification number (ID). Please provide it to us so that we can check your account and clarify all the circumstances.

We would like to note that in case of violation of the rules of our bookmaker and blocking of the account, a refund is possible only for the amount of the initial deposit. Winnings received as a result of violations, unfortunately, are not subject to return. We adhere to strict rules and conditions to ensure fairness and security for all our customers.

For more detailed information and a prompt solution to your problem, we strongly recommend that you contact our technical support. This can be done through our official website 1xbet or mobile application. Our specialists are ready to answer all your questions and provide the necessary assistance.

Your cooperation and patience will help us to sort out the situation faster and more effectively. We highly appreciate your trust and hope for a quick resolution of the issues that have arisen.

Sincerely,
1xbet Support Team

Hello!

To resolve your issue, you need to write to the chat on the website or application or write to the email: support@1xpartners.com
We will try to answer as quickly as possible.

Sorry for the inconvenience!

Hello!

In order to be able to withdraw funds, you must go through the verification process, which is a standard requirement for all players of our company. Verification serves to ensure the security of your account and conduct additional checks in case of suspicious transactions. We are extremely interested in protecting your account and your interests.

In order for us to process your request faster and more efficiently, please write to the support service on our official website or in the 1xBet application. In your message, indicate your unique identifier (ID) and provide all the data confirming your ownership of the account.

To successfully pass verification, please follow the instructions from the security service and send the requested documents. Please pay attention to the correctness of the uploaded information and the file format. Only scans and photographs of original documents without processing in photo editors are accepted. Photos must be of good quality: taken on a neutral background, without glare, flashes and foreign objects in the frame, without fingerprints, with clearly legible text.

If you have any questions or need help, please contact our support team.

Have a nice day!
Best regards,
1xbet Team