New Zealand
Review of Samsung New Zealand
Great! Until you require assistance on a warranty or CGA issue. Then they will make your life hell and you'll wish you never supported them all of these years. 0/10. Switching all of my hardware away from Samsung ASAP. Angelo is not a good support agent.
Review of City Beach
Have ordered some converse shoes which are advertised as 21.5cm in length, arrived with 21.5cm on the box, also has 21.5cm stitched into the shoe label but the shoes are infact 25cm in length, far too big for my young daughter. Customer service has been long-winded, frustrating (to say the least) and ultimately unsuccessful in a fair outcome. I would suggest City Beach work on the thought "if we make it too hard, they'll give up".
Also, potentially doing something fraudulent with invoicing. I purchased this item as 50% off which is what is shown on my receipt, but internally they have recorded my entire sale as 19.6% discount rather than 50% off one item - another point of argument and frustration contributing to the lack of a resolution here.
Reply from City Beach
We’re very sorry to hear about your experience and appreciate you bringing this to our attention. We take your feedback seriously and will review both our product listings and customer service processes to prevent issues like this in the future.
Review of Hello Molly
Bianca did an awesome job resolving some trouble we had with our order. Fair and reasonable, very pleased. Thank you Bianca.
Reply from Hello Molly
You gave us an awesome feedback! Thank you so much Nick for sharing your experience. We too are very pleased to hear of Bianca's assistance with your order. If you need anything else at all, feel free to reach out at any time. Thank you for shopping with us! :) xo