Lou

No account to log into to access real time info, make claims etc. Claim process is long, and they had tried to say when my cat was hit by a car (while insured by them) was a pre existing condition. Had to appeal, which took ages, no apologies from them. Now they've upped the excess to 250/ claims year and added copayment to policy. If I'd known this is how they treat their customers I would have chosen another insurer. They lure customers in with prezzie cards, free insurance at first, then pull the rug out from under their feet after a couple of years.