Jan Laïs

They are taking the money but not sending the order. When writing to them they just close the ticket. This is a scam website

I ordered and payed upfront an rehauled car engine. after more than a month its still not there. They said they shipped the engine on Jan 15th but one month later no engine. Every mail they just said its because of the weather the snow and the road conditions. That instead of DB Shenker they go with Rhenus because of that. But then I discover the reviews on Rhenus that are absolutely nightmarish... Not on Monday they claimed that my order will be delivered the same day but by Friday it was still not there. I emailed them again and they just said its delivered, which is not true.
Finaly after one month I got my delivery and the engine seems ok but the experience was horrible, I complained days ago and they didn't even bother answering yet. I would not recommend
Update:
I finally got to see the engine and although it looks good it is useless because it is not the right model, not even close. I don't get these peoples logic, why not steal directly instead of sending a useless engine? Also It seems Trustpilot has hidden bad reviews because when I ordered Fair-motors was not to be found on the platform and now since I posted it is all here especially .de I wonder where is .fr because it is obvious that they should appear on trust pilot to with nightmarish reviews. I'm changing my 2 stars review to one star
Update March 3rd
Now I filed a complaint and they refuse to exchange the engine saying its been more than 5 days since delivery (we are talking about €3800 plus tax)

Ce site est une arnaque je les ai dénoncés à Twint et Postfinance ils prétendent livrer mais ne livrent pas. Ma commande a été payée le 18 janvier et aujourd'hui le 28 février je n'ai toujours pas reçu ni livre, ni le remboursement que j'ai demandé le 17 février. De plus Nalda essaye activement de faire annuler mon post ici J'ai du envoyer à deux reprises des preuves à Trustpilot.
Update 1.03.24 après avoir fait pression notamment grâce a Trustpilot, twint et Postfinance et de multiples mails a Nalda, ils m'ont finalement remboursé par Twint. Trust pilot continue de me demander des preuves et menace de supprimer mon post si elles ne sont pas fournie dans les 3 jours...