Third country order
I placed my order with Hēdoïne Germany, unaware that it would be shipped from the UK warehouse. I was asked to pay €30 customs fees in cash upon receipt and therefore rejected it.
When I informed Hēdoïne Germany, Melisa responded very friendly and helpfully. She refunded €30 to my account and shipped the order again. When, for whatever unknown reason, I was asked to pay €60 customs fees the second time around, she also refunded that amount without further ado.
My only complaint is that when I had to return part of the order, I had to pay the return costs of over €20 myself.
Reply from Hēdoïne
Dear Christine,
Thank you so much for your kind feedback! We truly appreciate your understanding. As mentioned on our website, we’re currently shipping from the UK, which can sometimes lead to additional costs.
We’re so glad to hear that despite these challenges, you’re happy with the service we provided. It means a lot to us!
Thank you again for your support!
Team Hedoine