Jay Staniland

Do not buy a car from Autohero. They do not check the quality of the cars, and when there are problems they don't respond or take any interest with your case. Buying a car from them has caused a massive amount of distress for myself and my partner to the point that we are filing an official complaint with the authorities.
We purchased an Audi hybrid car from them. It became very clear that they did not check the hybrid battery quality at all, as there was no charge on the battery when we took the car. Within the first two weeks, there was a complete engine failure. We had to get a tow truck through our own insurance as they would not help. They 'resolved' the issue at Norauto, only for the issue to return 2 weeks later. This time we took the car with a tow truck to an official Audi garage, and they confirmed that the hybrid battery is damaged and will cost more than €14,000 to repair. This has left us with no car, we have had to change our holiday plans, and has caused so much stress. It has taken them weeks to respond, with ridiculous excuses about not being able to open our email and giving us different email addresses to contact, all with no reply. When we do finally get a reply, they are often rude to us, sometimes shouting at us down the phone, almost like they are blaming us for this. Completely unacceptable and unprofessional and I would warn anyone against using them.

Update 27/08/26: Their response below doesn't match reality. They say that it was handled correctly at all times, but this is a complete lie. The only reason it has been handled at all is because we have made 100s of calls and sent many emails to their customer service. They never reply, they don't call back, and they don't handle the situation. Their emails are written really unprofessionally. We have been more than 2 months without a car, and they still haven't returned our money despite agreeing to the return of the car as they have stated in their response. We can't purchase a new car until they return out money, so more than 2 months without a car because of them. They should be ashamed and embarrassed to even respond saying they handled it correctly.

Our experience has been similar to the other bad reviews I've read on here. Firstly, we said we were interested in a car, and were called back immediately by a sales person. We had some follow up queries, which he told us to send by email, and then didn't reply for 5 days, despite us calling the office, only to be told he was busy.
In the end, we went thrught the financing process to purchase the car. We were told the car would be delivered 5 days later on 10th June, so we took the day off work, and made arrangements to have the insurance starting from then, only to be told at the last moment on 9th June that the car won't be available for delivery, and that it will now be sent on 12th June. We have called again today (10th June) and now we've been told that on 12th June they will call us to tell us another date that the car will be delivered. At this moment, we have no clue when the car will be delivered, and considering all of the negative reviews, we are very concerned about the poor customer service.
When we spoke to a customer service agent they just told us "you can cancel if you want" with no explanation or apology. We have to just sit and wait for them, with no transparency or compromises provided.

Update: their copy paste response to this review means nothing. When speaking to them on the phone, they are not interested in solving your issues.

My claim was resolved in the end, but it took a lot of chasing up. I had a faulty product, I reported it via the website and it said that it will be processed 5 days after it is delivered. 20 days later and no response.
I emailed, no response apart from an automatic one, I contacted via Twitter and Facebook and nothing, but finally customer service replied, it seems they had still not processed the product, required me to provide the tracking information again, and finally approved a replacement. Glad to have a good result in the end, but it took some work to get to this stage.