Aleesha

After being an RACQ customer since I was around 18, I am extremely disappointed with how my recent claim has been handled.

My car was rear-ended while stationary and pushed across two lanes. Despite repeatedly reporting problems after the accident, I received reports that still did not properly explain or prove why RACQ believed the issues were unrelated to the collision.

Diagnostic testing showed multiple history fault codes, yet later testing differed. My intermittent Apple CarPlay/Bluetooth problems were essentially dismissed because they happened to be working when checked.

After waiting weeks, I collected my car to find it had apparently been sitting outside, covered in bird droppings and bottlebrush debris, the repaired bumper finish looked terrible, and before I had even properly left the premises my dad noticed the right rear light wasn’t working — right around the area that had been hit.

After nearly three decades of loyalty, I expected much better workmanship, investigation and customer service.

I have now cancelled my RACQ insurance and will be taking my complaint and supporting evidence to AFCA.

Extremely disappointing experience. Horrible company!!

Spent $1000 nearly in 2 weeks of 3 different deliveries. Have an issue with a faulty dress missing a tie up tassel front which clearly shows in photo. I request a refund and I have disability so don’t get out of home. I got offered 50% of refund on an item is faulty and I don’t want it. And they’re reply after many times back and forth saying I can’t get out, get a courier of there’s to come pick it up from my place. They said as a reply “I suggest you take the 50% we are offering then”. The worst company in the world!! So disgusting how they treat their clients. Horrible service and I’ll be taking this further as I have all the email on screen shot to complain to fair trading and consumer affairs.