J. Webb

Thank you for taking the time to give us your review and share your experience. We're sorry you did not get the items you wanted.

Our systems are different from retailers and click-n-ship eCommerce companies. We are a business to business distributor, selling to stores, manufacturers, restaurants and other business customers. In 1988, we opened our distributorship for individuals to purchase from us through community drops and through the mail.

Our order fulfillment and delivery model is designed for our distribution business, which can be a challenge for our buying club (individual) customers.

Although supply chain issues have exacerbated it, we realize that there is always a possibility that stock may not be available when the order is being readied for delivery. This is why we do not charge your card until after the order ships. That way you are not paying for something that is not in stock.

We re-package products from the largest size we receive from our supplier. Because our inventory system breaks down the possible amount of stock that will be broken down/re-packaged, our website lists stock that is not yet in the smaller sizes.

We are working on programming that will provide better insight into stock availability and create a better communication flow with customers. This type of programming takes time, but we are actively working to get there with our system.

We are hyper aware of the challenges with inventory, especially in the low supply and high volume time that we are in right now. There are several other challenges to consider, which we mull over as a team on a pretty regular basis. The challenge is that we have to ship the orders in the order the trucks deliver, not in the order that the orders are placed.

The best way to get the types of products you want is to review and make substitutions for items that are out of stock on your cut-off date.

Many of our products come in different sizes, and sometimes if the size you initially wanted is not available on your cut-off day, it's possible other sizes are available that you could substitute.

If you haven't already, you can opt into notifications such as the Cutoff day out-of-stock notice to help you know which items are out, if any. You can also opt into text messages. You will only receive that notification if your order is shipping incomplete.

We do offer shipping via UPS and USPS as well, and sometimes this is helpful because those packages are handled separately. Please contact our Customer Care Team at 971.200.8350 for more information about parcel shipping.

We are attaching a link to more information about how our order and fulfillment system works. https://www.azurestandard.com/healthy-living/our-order-fulfillment-system-how-and-why-it-works/

Several weeks back, our Founder, David Stelzer talked about the Azure markets, orders, deliveries and the delivery system in a FB Live Founder's Friday video. We'd like to share it with you if you haven't already viewed it > https://www.youtube.com/watch?v=OHWS986pXwE .

Feel free to view the entire video or, if you prefer, you could skip to those sections directly:

50:57 About orders: why doesn't Azure "lock in" orders (i.e. allocate stock to an order)?
55:35 What does the term "picking orders" mean? How are delivery trucks loaded?
57:55 David explains how routes work and how trucks are resupplied with orders.
1:01:18 Why are there inconsistent delivery times?

We also invite you to follow us and join in our Founder Friday Q & A's on Facebook LIVE. A post will appear on Facebook when it's going Live, and a copy of the video will be made available shortly afterward. It's a great place to learn about who we are and what we do, as well as stay up to date on what is happening with us, the marketplace, and so much more.

We appreciate you being our customer, and look forward to continuing to serve you.