KB Installation

Big mistake can’t wait to leave , price creeps up can’t talk to any one , used message but no reply.
Visit Dubai, at airport change to their sim only to return home and my bill had doubled . Never had this in 30 years of owning a Mobile phone .

Intact insurance Samantha Wilkinson, is an absolute incompetent joke , keeps stalling on my claim ,despite being told her insured is at fault with the damage to my boiler by ideal Engineers .She asks for evidence that she already had for 8 days . No wonder this company has such a low rating . I would hate my customers to go through what I have if I was at fault that’s why we have insurance , but she just proves there not worth the paper they are written on

Samantha Wilkinson is an absolute joke, keeps stalling in resolving the issue, despite being told by engineers from ideal that it’s her insured who’s at fault when he Installed my boiler . She doesn’t read e-mails properly ,when she’s had the information 8 days earlier . No wonder this company has such a low rating . Avoid at all cost I would hate my customers to go through what I have , If I was at fault that’s why we pay our insurance for .

Entered in to an agreement of 3 payment , you would think direct debit would be set up but no . They wait for you to make a late payment (as you thought it was set up ) then charge you £12 , then instead of continuing with the next teo payments as agreed ,they revert to minimum payment ie £9.80 then charge you £4.90 charges on top each month .
Can’t talk to any one then go on line , can’t look at your previous statements like with a bank , you have to download (why). Then message comes back can’t download files as connection has been lost .
VERY , as in very poor communication, very poor accounts page , Very good at ripping people off . Useless

Going around in circles can’t talk to any one ,
Put in old number puk code and new number comes back not verified check details 3 times still comes back not verified, can’t talk to any one on the phone threaten to leave to final talk to someone but can’t help need to go through customer services but 20 minutes wait . Won’t give direct line number for you to call back later . So go to customer complaints just as bloody useless. Have to have a PIN number then left waiting so you get so pissed off you hang up 1 hour 45 minutes still not resolved . It’s a damn shame I’m now stuck with them till 2026 …

Very useful information for Peace of mind

Ordered my guttering on the 31/8/2021. Phoned 1/11/2021 told could be another up to 10 Weeks . Phoned again today 12th still out of stock ,Phoned theBrighton branch and they had 7 lengths , Phoned Head office . Who said Worthing should of got those 2 lengths from Brighton Branch , so told Worthing that . They replied Brighton won’t release them . So I had a go at the Brighton Branch who told me that they might need them if a customer comes in for them . Too which I replied I am a customer and you have had my money since August . Was told they hadn’t but Worthing has , I said no head office has had my money you need to complete my order , so now waiting for Area Manage to call and sort out what a shambles …