Not impressed - updated
A Catalogue of Errors
Our experience with Sprying has been a little extremely disappointing so far.
First, the advertised support phone number is out of service, making it impossible to reach anyone directly for assistance.
We purchased 10,000 credits based on the clear representation that 1 credit = 1 SMS message for German numbers. However, when we sent our first SMS via our CRM, we were charged approximately 800% more than expected.
Since phone support was unavailable, we had to rely on the chat function in the customer portal. We were then informed that we needed to adjust our settings and reduce the message length to under 160 characters. After doing so, the cost was reduced — but still came to 3 credits per SMS, which is a 300% increase over the advertised rate.
After further testing and adjustments, we were eventually able to achieve the advertised 1 credit = 1 SMS rate. However, this required unnecessary troubleshooting, unclear guidance, and wasted credits.
We sincerely hope that our experience to date is not indicative of the overall service quality, but the onboarding process, pricing transparency, and lack of accessible support have left us concerned. Update - Leah Fremden (sprying rep) has worked diligently today to resolve the above issues - the system is now working and Leah has compensated the charges for the testing phase - this has gone a long way toward giving me faith that the system will work as promised