Wrong order, won't refund, don't order here
After ordering for hundreds of euro's they sent me the wrong item. I ordered a 3 euro IR transmitter, they sent 2 of the same instead of 1 receiver and 1 transmitter. I email them asking them to send the right part. they say the order is actually correct, its my fault for ordering the wrong item! IT HAS IT RIGHT IN THE NAME OF THE ITEM:
38KHz IR Transmitter & Receiver
They won't send the right order and are gaslighting me.
They are also incentivising people placing good reviews by giving them 5% off.
Reply from OpenELAB Inc.
We're sorry to hear that this experience left you disappointed. That was certainly not the experience we want any customer to have.
We'd genuinely like to take another fresh look at your order and the product listing to make sure nothing has been overlooked. If you're willing, please contact us again with your order number and we'll have a different team member review the case.
We value honest feedback from all customers, and every review helps us improve our products and service. We hope we'll have the opportunity to make this right.