Contractor Problem
Earlier today, I called & spoke with Betty regarding a very difficult & unsatisfactory situation I am having with a contractor who has relationship with Hearth & who referred & directed me to Hearth for offers for (0%) financing
As my call & discussion & request for help was only a few hours ago, I do not yet have any information or indication of any resolution
However, I spent considerable time with a concierge representative in their financing area, named Betty
And Betty was very friendly, patient, & helpful, to the extent to which she created a case #, escalated the case to a colleague of her ( Kayla, who she mentioned would call me before end of business day, today), & further indicated she would make contact with her manager, Amanda, who would also look in to the complaint & would call me Monday ( since she is traveling & out of the office today)
In addition, Betty also offered & said she would attempt to make contact by phone with the contractor in the hope of getting resolution
Her time & efforts to assist me are great (& rare) examples of outstanding customer service which I greatly appreciate
Reply from Hearth
Martin, thank you for sharing your experience. We understand the frustration around your contractor situation and appreciate you bringing it to our attention. We’re glad Betty was able to listen and help move things forward. We appreciate your feedback.