Absolutely horrible experience
Absolutely horrible experience.
I paid for Genki, and then a few days into it I froze it for 90 days because I wasn't sure if I was going to need it due to changes in my travel plans.
90 days later (policy was still in that frozen period) I tried to cancel as I would no longer need the service.
Not only did they NOT let me cancel, they threatened LEGAL action and to go after my credit if I did not pay for the next 12 months... Even though I had never even been under their coverage as again, I froze my policy before it started (deferred start date)
Communicating with them is next to impossible and they kept saying it was because in German time it was already the start of the policy (a technicality of a few hours)
Absolutely horrible and predatory service and I could not recommend them to absolutely anyone.
If I could give less then 1 star I would.
Reply from Genki - Insurance for Nomads