Jeanne RavenWolf - Private Acc

ZA_62424 - update on review:

Thank you for Abdelrahman Abdelaziz, who tackled my client service ticket with determination, and he managed to resolve a pending ticket within 30 minutes. I really appreciate your fast feedback and resolve to the matter. Kuddo's to you and your Customer Service Team.

The most evasive client service department. Do not buy from Revibe! Bought a laptop that saw shipped with an Android Charger and this is 18 days later, and still no "courier". The Courier Guy is their provider of choice, but if I was then, their slogan: "We will handle your package" it's pretty much an empty promise, as Revibe and the guy who say "trust me". Revibe is taking your money within 5 seconds of clicking "check-out" but hold on to you money, like it's a Middle East Oil Crisis. Oh sorry, forgot to mention, you are not SA based, and customer service is routed and possibly as lost as a man walking in a desert circle for 40 years. You will never see you refund. You will never get the after sales service, even if you purchased an additional 24 month service guarantee, like me. If Trust Pilot had zero star rating possible, I would say they don't even deserve one star, it's an unfair compliment to Revibe incompetence.

It takes a week to send a modem that you pay 250% more courier fees than general courier companies. Then when you follow-up and type your personal verification details, the arrogance of the call centre WhatsApp line says: "Unfortunately the chat process is you advising on the issue you require assistance with, your statement on verifying is for multiple other types of assistance we help with, hence why I asked you to specify what you needed verified" - What does this response even mean? My service has been severely probalmatic with a 3mbps download speed on a 500Mbps line - and takes a client to check in every single day, as no client service person, actually contact you back with an update.

Afrihost are now in the Cellphone Service Provider space. Airmobile. What a hoc of hot air this is!!!!
This is the most incompetent section of the Afrihost Group. Porting has now been in process for 15 days and every single day its a new story. They never honour their promise to return a call. Staff at severe under skilled and you will do the biggest possible damage and frustration to remotely consider Airmoble.

Highly- best VPN Service and product. Been client for 5 years and helpdesk support is instant and well knowledgeable in their product.

z30001306738 - your South African counterparts are the most incompetent courier service on the planet. 2-3 day delivery is missing after 3 weeks. We used Amazon and from USA to South Africa and arrived in 7 days. They dont pick up the phone - of you go in call que, you wait for 40minutes to be bumped back to called 12 and you want for another 40, and no surprise, it happens again. I think your brand damage is SA is sooooo bad and to the likes of Aramex, If I was you I would seriously reconsider removing them from your network. The incompetence is seriously world record setting par excellance!